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Contact Us
Please feel free to contact us if you have any questions. Our staff will always be happy to answer your call or email.
Mail Address: Suite 505, 214 W 39th Street, New York, NY, 10018(For Return Package Only, No Visit!)
Tel: 718-819-1529
Toll free: 1-888-277-8308
Email: service@firmoo.com
Business hours: 8:30am to 6:00pm (EST), Monday to Friday
Please kindly send us an email to service@firmoo.com if you are unable to reach us via phone call. Our customer support will reply to you within 24hrs (only business hours).Please check the spam filter if you do not hear from us in 48hrs.
Note: Please send your return and order changing request via email so we can expedite your return process and order update without delay caused by a missed call. Please always contact us first before you return.
Before you email us
- If you have already registered and purchased, please kindly contact us with your registered email box. The order number is required to be notified in the email if you have placed couples of order.
- If you have questions on reading and filling your prescription form online, it would be very appreciated if you can attach a copy of your original prescription script. Photo or scanned script both will be great.
- Please remember to add a subject label in the subject box in order to expedite a professional response from our customer support department.
For example, if you have a question on a pair of frame #YLT0518, the subject of your email can be "Q2+ questions on YLT0518"; Or you don't know how to enter the PD, the subject can be "Q4+PD".
Here are some recommended subjects of your email
| Q1: Change or cancel my order (frames/Lens/Prescriptions) | Learn online |
| Q2: How to select proper frame | Learn online |
| Q3: How to select proper Lenses | Learn online |
| Q4: How to read and enter my prescription & PD | Learn online |
| Q5: How to get though the payment | Learn online |
| Q6: Check the status of my order | Learn online |
| Q7: Shipping and delivery | Learn online |
| Q8: Complaint and return | Learn online |
| Q9: Suggestions and feedbacks | |
| Q10:Facebook/Twitter / Free eyeglasses Coupons activities | |
| Q11:Others or Emergent request |
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