Desert Vista Eye Specialists PC (Gilbert, AZ 85234)

I felt compelled to write about my complete dissatisfaction with Desert Vista Eye Specialist. I went there to have TWO chalazions removed from my right eye. The annoyance of a chlazion is borderline continued madness and I specifically requested that BOTH of these be removed when I was in for the surgery. However, only one of them was removed, which is not what I requested. I was told 2 days later that the other one was merely lanced with instructions of applying heat to shrink it. I followed these instructions and it did not worked.

When there, the doctor didn't even want to do the procedure as they made me wait nearly 2 hours as they were behind and everyone had left for lunch. How incredibly lazy and un-professional! I insisted about the procedure being done and the doctor literally "rolled his eyes" and said "Alright then" in an incredibly sarcastic way. What an awful setting and feeling when your about to have eye surgery by a so called professional. I also specifically mentioned that this was the ONLY opportunity that I would have to have this procedure done as I am limited to only three total doctor visits per year and that this visit would reach that limit. And this guy doesn't want to perform the surgery I'm there for it because he's late for his lunch, and that's not an exaggeration as I overheard them discussing that fact.

During the procedure he extracts one chlazion and then begins on the other and I'm obviously showing discomfort as the Novocain is insufficient in this location. The nurse alarmingly says, "Dr should you administer another injection," in which he returns, "No, I'm done here." So instead of stopping what he's doing, giving me another injection, and finishing the job correctly and removing the 2nd chlazion, he just stops and leaves the other mass in my eye lid, takes his gloves off, and goes to lunch.

Now I'm under the impression that both masses in my eye are extracted, only to my horror to find out three days later after the swelling subsides that there's still one in there. I called to ask why and was told just to put a hot compress on it. Now I'm left in the exact same predicament of this mass in my eyelid, that I was in when visiting this office, and that was over two months ago. Moreover, I have no further insurance to have this issue corrected properly by someone else who is more competent and not so hungry. I found the entire situation very disconcerting and very agitated. Hope you enjoyed your lunch Doctor.