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How do I track my order?
1. Find the "Track Order" option on the top right corner of our homepage www.firmoo.com and enter your order number.  2. Log in to your account on our site. You will be able to see your order status in the order details; 3. Send an email to service@firmoo.com if you can not track your...
Will I be charged for any extra payment apart from the products and shipping charges?
A certain amount of import duty may apply for some countries. For instance, the CSC (customs clearance charge) is required in some European countries. Please contact the local custom for a specific amount of CSC....
What courier service you will use for shipping my order?
Courier Service We Use Country Shipping Method Delivery Cost US Standard Shipping (USPS) 2-3 weeks after processing USD6.95 Express Courier Service 3-5 business days after processing USD12.95 Canada & Australia&Puerto Rico Express Courier Service 5-7 business days after processing USD12.95 Ireland, Austria, Belgium, Denmark, Netherlands, Germany, France, Finland, Luxembourg, Malta, Norway, Portugal, Sweden, Switzerland, Spain, Greece, Italy, United Kingdom, UAE, Bengal, New Zealand, Papua New...
Which countries do you deliver to?
We ship to these following countries currently:  US, Canada, Australia, New Zealand, Ireland, Austria, Belgium, Denmark, Germany, France, Finland, Netherlands, Luxembourg, Malta, Norway, Portugal, Sweden, Switzerland, Spain, Greece, Italy, England, UAE, Bengal, Argentina, Pakistan, Brazil, Russia, Peru, Mexico, Ukraine and Israel, Oman, Kuwait, Egypt, Qatar, Bahrain, Latvia, Romania, South Africa,...
When can I be entitled to free shipping?
For US customers: Free shipping on $39 or more. Use code FREESHIP. For other countries: Free shipping on $55 or more. Use code FREEEXSHIP. Notice: These codes cannot be used together with any other codes....
How do you handle shipping delays?
From time to time, shipping delay occurs due to various reasons. We kindly remind you to enter your address correctly with proper cases, spaces and punctuations. If you’d like to have your order shipped to a company address, please don’t forget to write the company name as the integral part...
How long will it take to get my glasses?
This depends on what lenses and shipping method you choose, namely the time includes the processing time and shipping time.  Processing In most cases, the processing may take 3-4 business days for normal single vision eyeglasses. Orders with tinted lenses may take 5-7 business days. Orders with photochromic lenses, polarized lenses, Bifocals/Progressive...
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