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Please feel free to contact us if you have any questions. Our staff will always be happy to answer your call or email.

Mail Address: Suite 505, 214 W 39th Street, New York, NY, 10018(For Return Package Only, No Visit!)

Direct Number:718-819-1529

Toll free: 1-888-277-8308

Email: service@firmoo.com

Business hours: 9:00am to 5:30pm (EST), Monday to Friday

Please kindly leave a comment on our facebook wall or send us an email to service@firmoo.com if you are unable to reach us via phone call. Our customer support will reply to you within 24hrs (only business hours). Please check the spam filter if you do not hear from us in 48hrs.

Note: Please send your return and order changing request via email so we can expedite your return process and order update without delay caused by a missed call. Please always contact us first before you return.

Before you email us

a. If you have already registered and purchased, please kindly contact us with your registered email box. The order number is required to be notified in the email if you have placed couples of order.

b. If you have questions on reading and filling your prescription form online, it would be very appreciated if you can attach a copy of your original prescription script. Photo or scanned script both will be great.

c. Please remember to add a subject label in the subject box in order to expedite a professional response from our customer support department.

For example, if you have a question on a pair of frame #YLT0518, the subject of your email can be "Q2+ questions on YLT0518"; Or you don't know how to enter the PD, the subject can be "Q4+PD".

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