World's Fastest Growing Online Store to Buy Eyeglasses, Prescription Sunglasses & Sports Eyewear

Q1: What frames does your website offer?

We offer hundreds of frame styles, and we are increasing and updating in-stock styles every month. Our frames are private label generic eyeglasses frames which are high quality and trendy, yet can be bought at a low price. Most of our frames are made of plastic, metal alloy, memory metal and titanium, which are light weight, durable and comfortable to wear.

Q2: What frames fit me the best?

It’s all up to your personal likings and dislikings to choose the frames that best fit you. Though it is a tough question to answer, there are mainly three factors you may consider for a wise selection of frames.

1.

Your face shape is the first concern. Always choose the frames with the shapes opposite to your face shape, for example, boxy or rectangular frames work well with round faces, and vice versa. You are lucky if your face is oval one, which flatters most of the frames.

2.

Skin color is the second consideration. Choose the frames which match your complexion. People with the warm skin tone normally look good in the frames in colors like gold, copper, orange, red and yellow. For people of cold skin tone, frames in black, brown and blue will be good choices.

3.

Finally your lifestyle and personality is the major determinant in choosing your frames. You may choose sheerly differentiated eyeglasses for yourself just for different occasions. We strive to enable our valued customers to buy multiple pairs of eyeglasses to create a real eyewear wardrobe.

Q3: What sizes of frames should I choose?

Online optical store doesn’t have the chance guiding you through the try-on process, which is the only drawback for online retailers. Yet it is not so difficult to find a pair of properly-sized eyeglasses. You can look at or measure your old pair of glasses to get the dimension which fits you the best. By having these numbers, you can easily find the closest match in our website. Please see the sketch for how to understand the measurements of a frame.

Q1: What types of lenses do you offer?

We offer most of the high-quality lenses for our budget-conscious customers, you may choose from our variety of lenses to fit your prescription and other purposes. Here are the types of lenses Firmoo.com provides, and the basic add-ons for the lenses. For the consideration of the total cost, we do not provide the lenses above index 1.67.

Standard index 1.5 lenses

Standard index 1.5 lenses are the basic CR-39 lenses, come with anti-scratch hard coating, and are shatter-resistant, suitable for spherical power +/- 2.00 or below, and cylindrical power +/- 1.50 or below.

Index 1.57 spherical lenses

Index 1.57 spherical lenses are with anti-scratch hard coating. This higher index lens greatly reduces the thickness of the lens edge. This is suitable for spherical power of +/- 4.00 or below with cylindrical power +/- 2.00 or below.

Index 1.57 aspherical lenses

Index 1.57 aspherical lenses are even thinner and lighter than 1.57 spherical lenses. These lenses come with anti-scratch and anti-reflective coating, greatly reducing the image distortion, suitable for spherical power of +/- 4.00 or below, and cylindrical power of +/- 2.00 or below.

Super thin index 1.60 lenses

Super thin index 1.60 lenses are the high index lenses which are suitable for wearers with spherical power of +/- 6.75 or below, and with cylindrical power of +/- 3.00 or below.

Ultra thin index 1.67 lenses

Ultra thin index 1.67 lenses are thinner and lighter than lenses of index 1.60, and are most suitable for those with spherical power above +/- 7.00 and cylindrical power of +/- 4.00 or below.

Q2: What coatings and add-ons do your offer for your lenses?

We offer most of the add-ons and coatings for the lenses, here are the details:

Anti-scratch

All our lenses come with anti-scratch hard coating to avoid lenses being easily scratched, ensuring vision clarity and durability.

Anti-reflective/Anti-radiation

Anti-reflective coating reduces the reflection of light, enhances the light transmission through the lenses, is particularly good in driving and long time work in front of computers, and is also good for wearers’ aesthetic appearance. Anti-radiation coating blocks harmful radiations from different sources.

UV coating

The UV coating on the lenses block most of the UV rays from harming human eyes.

Tint

Tint is the permanent colors added to your lenses, making your eyeglasses a pair of prescription sunglasses.

Photochromic

Photochromic lens darkens when exposed to the sunlight, and resumes clear when wearer is indoors. This option makes your eyeglasses a perfect pair of prescription sunglasses while outdoors.

Q3: Do you offer bifocal or progressive lenses?

Yes, we do process bifocal lenses and progressive lenses. You may start by select the proper frame for making bifocal or progressive lenses first and then input your prescription as requested.

Q4: Do you have prism lenses?

Currently we do not provide prism lenses.

Q1: What is your general shipping schedule?

In most cases, normal single vision eyeglasses will be delivered in about 2 weeks after your placement of the order online.

Rimless orders, orders with photochromic lenses, tinted lenses and custom anti-reflective coatings may take extra 2-3 business days.

Q2: What courier service you will use for shipping my order? How long will it take?

We use USPS first class for our US customer to achieve faster delivery while keeping the shipping cost as low as US$4.95 per package. Under normal circumstances, you can receive the package in 3-6 days after the package leaving our premises, depending on what city you are in.

For customers from following countries or regions, we will use Express Mail Service, and the specific shipping cost will be added when you check out. Details as follows:

Hong Kong, Taiwan, Korea, Japan	US$4.95
UK, France, Germany, Australia, New Zealand	US$11.95
Singapore	US$7.95
Canada	US$14.95

We will try to expand our service to more countries in the near future.

Q3: When can I be entitled to free shipping?

When the amount of your shopping cart exceeds certain amount, you will be entitled to free shipping. Currently the free shipping service is only available for our local US buyers. The free shipping is only via USPS first class service.

Q4:How do you handle shipping delays?

From time to time, shipping delay occurs due to various reasons. We kindly remind you to enter your address correctly with proper cases, spaces and punctuations. If you’d like to have your order shipped to a company address, please don’t forget to write the company name as the integral part of your shipping address. In case the shipping delay occurs, please contact us or the courier service company for the most recent status.

Q1: How can I change or cancel the order?

Eyeglasses are custom-made products, so if you want to change the order, you must send us the details of the changes within the 24 hours of your ordering from us. After the first 24 hours, the order can not be changed as it is already in the stage of production.

For the order that can not be changed, we will start producing a new pair of eyewear based on your changed details, and it will count as your one-time return or exchange. You will lose the chance of further return or exchange in the future.

You can not cancel the order after the initial 24 hours if the order is already in the process of fitting. Should the customer choose to directly receive refund at this stage, please contact our staff for exact cost incurred by us and we will charge you for that cost.

For any change or cancellation concerning your order, we will send any acknowledgement email to you. In case you do not receive any email from us, please contact our staff at service@Firmoo.com without delay.

Q2: How can I do if the eyeglasses I receive from you need adjustment?

We feel sorry that we, as an online optical store, can not offer the service of frame adjustments for you. But no worry! You may go to your local opticians you bought your last pair of eyeglasses, and in most of the cases, they will feel happy to help and adjust for you at no charge.

Q1: What kind of payment methods do you offer?

We accept most of the credit cards such as Master, Visa, American Express, JCB etc. We also accept Paypal. But we do not accept check and money order currently.

Q2: Is your payment environment secure?

Yes, it is secure. You only enter your information in the secure webpage. We use the renowned payment gateway service in US.

Q1: What is your return and refund policy?

Our return and refund policy ensures your purchase from us will be a risk-free one. For details for the policy, please click “Return & Refund”.

Q1: What is your policy of privacy and security?

In order for us to offer our services and products to you, we need to collect your personal data. We ensure you that we will use these data only for the purpose of fulfilling this contract, and will not use these data for any other purpose or by any third party. We will strictly comply with the provisions of the Data Protection Act 1998 in relations to the date we receive from you under this contract.

Cookies are the pieces of information that a website transfers to your computer’s hard disk for record-keeping purpose. These cookies will not and can not be used to identify you in any way. Firmoo.com is committed to protecting our customer’s privacy and offering the customers with secure online purchase.

We only use secured payment gateway offered by renowned US companies to process your payment via major credit cards and other cards. We will not collect any information concerning the payment methods.