World's Fastest Growing Online Store to Buy Eyeglasses, Prescription Sunglasses & Sports Eyewear

How to change order?

Eyeglasses are custom-made products, so if you want to change the order, you must send us the details of the changes within the 24 hours of your ordering from us. After the first 24 hours, the order can not be changed as it is already in the stage of production.

For the order that can not be changed, we will start producing a new pair of eyewear based on your changed details, and it will count as your, our customer’s, one-time return or exchange. You will lose the chance of further return or exchange.

You can not cancel the order after the initial 24 hours if the order is already in the process of fitting. Should the customer choose to directly receive refund at this stage, please contact our staff for exact cost incurred by us and we will charge you for that cost.

For any change or cancellation concerning your order, we will send any acknowledgement email to you. In case you do not receive any email from us, please contact our staff at service@Firmoo.com without delay.