World's Fastest Growing Online Store to Buy Eyeglasses, Prescription Sunglasses & Sports Eyewear

Orders Status

I receive some status updates in simple words after I place my order from Firmoo.com, what do these words mean?

As one of the services offered the Firmoo.com after you place your order with us, our service people will send a couple of emails to you keeping you informed about the most recent status of your order. The status email will be in simple words such as pending, processing, pick up and delivered. The specific meaning of these simple words are as follows:

Pending

This is the stage that your order is still pending. This is mainly because your payment has not yet been cleared.

Order received

This is the stage showing we have received your payment successfully. We’d starting processing your glasses 100% based on your order information in 24hrs if we do not receive any request from you regarding cancellation and order changes.

Completed set

This stage refers to the next short stage after "order received" when the order information in considered to be completed and with no need to be clarified with customers. Since prescription eyeglasses require to be customized in an individual modeling and filling process, we allow customers 24hrs to change their options on the Rx, frames and lenses options. Therefore, the "Completed set" is only lasting 24hrs after when we will start customizing the lenses at the optical manufacture and the order will not be able be changed at this stage.

Questioned order

This is the stage that means we will not be able to proceed to process your order because of insufficient or incoherent order information. We’d send you email to ask for a further clarification. Please kindly respond to us ASAP if your order is at this stage to expedite the processing and shipment.

Processing

During this stage, your ordered lenses will be though a customization and filling process in our optical manufacture and Lab. In most cases, normal single vision eyeglasses will be delivered in about 2 weeks after your placement of the order online. The specific processing period varies according to the strength, lens type and adds-on options.

Shipped

This is the stage when the package containing your eyeglasses has been picked up by the courier company for shipping to your address. Delivery time is determined by the shipping method, destination and the condition in transit.

Tracking number available

We’d send the USPS tracking number (US customers only) to your registered mail box and meanwhile the order status will be updated to this stage. The tracking number normally will be sent in 24hrs and sometimes the sending will be delayed due to the weekend or National holidays.

Delivered

The status of “Delivered” means you have received our eyeglasses parcel at your address.

Refund accepted

This is the stage when we have accepted your request of return and refund. Please always contact our customer service to obtain a RAN number before you send back the glasses.

Refund completed

This is the stage when the full or partial refund has been processed successfully.