World's Fastest Growing Online Store to Buy Eyeglasses, Prescription Sunglasses & Sports Eyewear

Return and Refund

In case any return occurs, please be aware of the following issues:

Return Authorization

Before you return the eyeglasses to us, you need to contact our customer service for a Return Authorization Number (RAN). No return package can be sent to us without a RAN.

Shipping Back to Us

Please ship the whole package back to us in its original conditions same as what you receive. Don't forget to enclose a note describing the reason for the return (It is for improving our quality and service ONLY!) and quoting the RAN and original order number on the note. Please also must send us the USPS tracking number of the return package via email once you receive it, otherwise, we will not be able to locate your package if the shipment is delayed or lost. Exchange and refund will be unable to be processed for the lost package.

Refund Amount

We refund the full or partial amount on the products ONLY. We do not refund the shipping and handling charges. In the case that you are free from the charge of shipping when your order is over $60, we need to charge you $4.95 for the shipping charge when you apply for a refund. For the customer who has used the voucher code in the order, we would issue the refund based on the final discounted price.

Return Shipping Cost

It will be your responsibility to pay for the shipping cost of returning the original condition package to us. It is recommended to return the package via the trackable courier services to expedite the process of refund or exchange. No refund or exchange will be processed before receiving the returned package at our side.

Exchange of New Pair

Only ONE new pair of eyeglasses can be exchanged for free if you are eligible for an exchange. The new pair will be produced in compliance with the original prescription. In case you'd like to choose better frame or lenses, the difference will be charged. Also the shipping charge for the exchanged new pair of eyeglasses will be for your account. Exchange or replacement will be processed once we receive the returned package at our side. For the discounted or free order (including glasses purchased from Facebook /twitter and all the other free eyeglasses activities), the free exchange is not available to be processed.

For some special orders in which the ordered prescription lenses are 1.57 Aspheric, 1.60 index, 1.67 index lenses, 1.74 index lenses, polarized lenses, Polycarbonate lenses, progressive lenses, bifocal lenses ,Photochromic ,as well as the Wraparound prescription sunglasses, 50% price on a new pair of exchanged lenses would be charged. Please read our refund policy concerning those lenses before applying for an exchange. Please feel free to contact our Customer Service for more specific options.

Your Error

If you have input the wrong or insufficient prescription, shipping address or have entered other information wrongly resulting in the wrong producing of eyeglasses or the undeliverable parcel, we may not be held responsible for it and the custoemr will not be eligible for the return and full refund or exchange.

Our Error

It is quite rare that we produce your eyeglasses not as per your prescription, or fit your lenses to the wrong glasses frame. If this is the case we will be 100% responsible for the full refund or exchange, and we will also pay for your return shipping.

Any Other Questions

If you have any other questions concerning your vision and aesthetic needs, please feel free to contact our customer service personnel at service@Firmoo.com.