Firmoo > Help Center > Shipping and Tracking

Shipping and Tracking

Shipping Schedule

In most cases, normal single vision eyeglasses will be delivered in about 2 weeks after your placement of the order online.
Orders with tinted lenses may take extra 2-3 business days.
Orders with photochromic lenses, Bifocals/Progressive lenses Orders with photochromic lenses, polarized lenses, Bifocals/Progressive lenses, or Wraparound prescription sunglasses may take extra5-7 business days.

Courier Service We Use

We will use USPS First Class courier service with delivery confirmation which will take 3-6 days after leaving our facility. In order to reduce your general cost for purchasing glasses online, we currently don’t offer any express over night service which is very expensive. The charge for USPS First Class service is US$4.95 per order.

For customers from Asia, we will use Express Mail Service. For customers form Oceania and Europe, we will use TNT express, and the specific shipping cost will be added when you check out. Details as follows:

Nation Shipping Cost Estimated Delivery Time
Hong Kong, Macau, Taiwan, Korea, Japan 4.95 USD 7-14 Days
Singapore, Malaysia, Thailand, Philippines 11.95 USD 5-10 Days
Australia, New Zealand,Papau New Guinea 15.95USD 5-7 Days
UK, Germany, France, Denmark, Finland, Norway, Sweden,Netherland, Ireland, Italy, Spain, Portugal, Switzerland, Austria, Belgium, Greece, Malta, Luxembourg 18.95 USD 3-5 Days
Canada 16.95 USD 3-5 Days

We will try to expand our service to more countries in the near future.

Note: A certain amount of import duty may apply for some countries. For instance, the CSC (customs clearance charge) is required in some European countries. Please contact the local custom for a specific amount of CSC.

Tracking of Shipping Information

We will provide you the tracking number of USPS and EMS so that you can track the status of the package. You may contact our customer service of you meet any problems.

Shipping Delays

From time to time, shipping delay occurs due to various reasons. We kindly remind you to enter your address correctly with proper cases, spaces and punctuations. If you’d like to have your order shipped to a company address, please don’t forget to write the company name as the integral part of your shipping address.