Firmoo > Help Center > Shipping and Tracking

Shipping and Tracking

Shipping Schedule

In most cases, normal single vision eyeglasses will be delivered in about 2 weeks after your placement of the order online.
Orders with tinted lenses may take extra 2-3 business days.
Orders with photochromic lenses, Bifocals/Progressive lenses Orders with photochromic lenses, polarized lenses, Bifocals/Progressive lenses, or Wraparound prescription sunglasses may take extra5-7 business days.

Courier Service We Use

For US customers:

Standard Shipping (USPS) 5-15 days after processing 4.95 USD
Express Courier Service 3-7 days after processing 18.75USD

For customers from other counties:

Standard Shipping 7-15 days after processing 4.95 USD
Express Courier Service 3-7 days after processing 18.75USD

We ship to these following countries currently:
USA, Canada, Australia, New Zealand, Papau New Guinea, UK, Germany, France, Denmark, Finland, Norway, Sweden,Netherland, Ireland, Italy, Spain, Portugal, Switzerland, Austria, Belgium, Greece, Malta, Luxembourg, Singapore, Malaysia, Thailand, Philippines, Hong Kong, Macau, Taiwan, Korea, Japan We will try to expand our service to more countries in the near future.

Note: A certain amount of import duty may apply for some countries. For instance, the CSC (customs clearance charge) is required in some European countries. Please contact the local custom for a specific amount of CSC.

Tracking of Shipping Information

We will provide you the tracking number of USPS and EMS so that you can track the status of the package. You may contact our customer service of you meet any problems.

Shipping Delays

From time to time, shipping delay occurs due to various reasons. We kindly remind you to enter your address correctly with proper cases, spaces and punctuations. If you'd like to have your order shipped to a company address, please don't forget to write the company name as the integral part of your shipping address. In case the shipping delay occurs, please contact us or the courier service company for the most recent status.