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Ultimate Eye Care

Ultimate Eye Care

512-255-7987

Category: Optical Stores, Eye Doctor

14900 Avery Ranch Blvd Ste B500
Austin, TX 78717-3957

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2 Reviews

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Ultimate Eye Care Hours

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Accepts Credit Cards:
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By Appointment Only:
Price Range:
0.00 - 0.00
Insurances Accepted:
  • About Ultimate Eye Care

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  • Reviews(2)

General Impression:

If I could give NEGATIVE stars I would. This business engages in deceptive billing practices and unethical behavior.

Specifically, I used VSP insurance for a routine exam. Dr. Vaughn Brinegar discovered something that required additonal testing. Upon additional testing, I was given the terrifying diagnosis that I needed to come back ASAP because I could very likely end up with a detached retina! At check out, the staff initially tried to tell me my medical insurance was going to cover this visit instead of VSP - first I'd heard. When I questioned this, Dr. Brinegar was standing right there and said "No, just use the VSP. But your next visit will go to your medical insurance."

Upon reflection and advice from my spouse, I cancelled my followup appoint with Dr. Brinegar (who is only an Optometrist) and made one with an Retinologist/Opthamologist (the kind who attend actual medical school and with a specialty of the retina).

So imagine my shock to receive a HUGE bill from Ultimate Eye Care. Seems they didn't like that, after being terrorized into believing a detached retina was likely imminent, I went with a prominent local specialist. So, they changed their mind about their billing just to screw me, their patient.

In future, I had every intention for routine visits to return, just not for this serious issue. After then calling to work something out, they very nastily agreed to waive my portion of the medical claim they'd submitted, told me to find a new doctor, and I thought that was the end of it. But no.

Imagine my further surprise to learn: (1) Dr. Brinegar's diagnosis was completely incorrect and she'd terrified me for no reason and (2) Ultimate Eye Care went ahead and submitted an additional claim to VSP, too (so they double-dipped to obtain money from both insurance companies).

Incompetent and greedy, unethical behavior and deceptive billing. Tell me, does this sound like a practice you'd trust your eyes to??

12/04/2013 BY JenniLou

General Impression:

Avoid this place!! They like to switch the billing up on you to screw you later - deceptive billing practices, unethical behavior, bad news!! Stay away!

02/23/2011 BY BobbieJoJo

  • Firmoo Answers
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