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Customer Reviews (2)

Average Rating

1.5
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I ordered these glasses on 10/3/15, almost 1 month ago! On 10/9/15 I tracked my order and saw that it had shipped. I have not received any other notifications. I finally sent an e-mail this week regarding their whereabouts and was asked for the tracking number. I was then informed that there were unable to track my glasses. I was told I would be given a credit for the shipping, but that was it! I do not want a credit for shipping, I would really love to have my glasses! They have to be somewhere! I little communication would be great!
I ordered progressive transition lenses with the extra protective coating. I received my glasses fairly quickly, was impressed with that. But when I put the glasses on I was very disappointed. I was able to see distance, but the mid and reading portion of the lense was not correct. I was unable to see at all. It was almost like I was wearing someone else's prescription. I notified Firmoo and was told they would send me a $30.00 coupon towards new frames. I told them I would pay for another set of frames but want them to correct the lenses. We are now on our 5th communication via email and they are now wanting to send me free reading glasses. I have 5 pair of reading glasses and just want what I ordered and paid for. In addition the transition lenses are so faint that they hardly change color. I don't feel I am asking for anything that is not fair. I just want to receive what I paid for. I spent over $100.00 and have a product that I can not use. I have offered to return the non usable glasses. Can someone please help me resolve this issue. They only seem to respond in the middle of the night, I assume because of the time difference in where they are located?? And all they keep saying is "Friend" we will give you $30.00 towards frames or a pair of reading glasses!!! I rated 2 starts because the frames are very pretty, shipping was fast, but if not for that I would have rated a "0"
SF8815
$29.00

Size:

L
Frame Size Guide

Select Color: Blue, Pattern (C17)

out of stock

    Free Scratch-resistant Lens Coating Included
    30-day Return & Exchange
    3-month Warranty
    View more
    Safe and Carefree Shopping Guarantee

    Specifications

    Size:
    51-22-138
    Total Width:
    142 mm(Large)
    Lens Diagonal Size:
    0 mm
    Weight:
    18g
    Bifocal/Progressive:
    Yes
    Spring Hinge:
    No
    Material:
    Acetate

    Q&A

    Welcome to leave your questions about the frame!

    TRY ON
    SF8815
    $29.00

    Size:

    L
    Frame Size Guide

    Select Color: Blue, Pattern (C17)

    out of stock

      Free Scratch-resistant Lens Coating Included
      30-day Return & Exchange
      3-month Warranty
      View more
      Safe and Carefree Shopping Guarantee
      Customer Reviews (2)

      Average Rating

      1.5
      Write a Review
      Color(1)Prescription(1)Shipping(2)Frame(1)Good(1)
      All Review(2)
      Images(0)
      Sort By:
      I ordered these glasses on 10/3/15, almost 1 month ago! On 10/9/15 I tracked my order and saw that it had shipped. I have not received any other notifications. I finally sent an e-mail this week regarding their whereabouts and was asked for the tracking number. I was then informed that there were unable to track my glasses. I was told I would be given a credit for the shipping, but that was it! I do not want a credit for shipping, I would really love to have my glasses! They have to be somewhere! I little communication would be great!
      I ordered progressive transition lenses with the extra protective coating. I received my glasses fairly quickly, was impressed with that. But when I put the glasses on I was very disappointed. I was able to see distance, but the mid and reading portion of the lense was not correct. I was unable to see at all. It was almost like I was wearing someone else's prescription. I notified Firmoo and was told they would send me a $30.00 coupon towards new frames. I told them I would pay for another set of frames but want them to correct the lenses. We are now on our 5th communication via email and they are now wanting to send me free reading glasses. I have 5 pair of reading glasses and just want what I ordered and paid for. In addition the transition lenses are so faint that they hardly change color. I don't feel I am asking for anything that is not fair. I just want to receive what I paid for. I spent over $100.00 and have a product that I can not use. I have offered to return the non usable glasses. Can someone please help me resolve this issue. They only seem to respond in the middle of the night, I assume because of the time difference in where they are located?? And all they keep saying is "Friend" we will give you $30.00 towards frames or a pair of reading glasses!!! I rated 2 starts because the frames are very pretty, shipping was fast, but if not for that I would have rated a "0"

      Specifications

      Size:
      51-22-138
      Total Width:
      142 mm(Large)
      Lens Diagonal Size:
      0 mm
      Weight:
      18g
      Bifocal/Progressive:
      Yes
      Spring Hinge:
      No
      Material:
      Acetate

      Q&A

      Welcome to leave your questions about the frame!

      Delivery

      Order placed

      processing time
      5-7 business daysdetails

      Shipped

      shipping time
      5-7 business daysdetails

      Delivered

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