I was a little hesitant ordering as this was my first time ever getting glasses online and not being able to try them on beforehand... However I am SO thrilled that I did!! The prescription is perfect, the frames are nice and light - exactly the size that I thought they would be (slightly oversized, which is what I anticipated) and frame my face nicely. Processing & Shipping took roughly 2 weeks, I was expecting it to take much longer so I was very pleasantly surprised by that. Over all I will definitely be ordering from here again as well as recommending to friends!
F26813
Size:
Select Color: Clear (C33)
Q&A
Question
Firmoo's reply
Question
Firmoo's reply
First, kindly check how to measure eyeglasses size and find the perfect size. You can also check the numbers on your old glasses that look like 50-18-135. The 1st is the width of one lens; the 2nd is the bridge distance, and the 3rd is the length of the temple piece that goes behind your ear. If your old glasses are too big/small, you can go up/down 1-2 millimeters (example 50 to range of 48-50). Moreover, this frame F26813, has a size of 51-21-140(Wide) with a lens height of 44mm and a frame width of 137mm (from screw to screw). You can click on the "size chart" below the frame color selection and on top of the select lenses button. I hope this is helpful. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy! Thanks!
F26813
Size:
Select Color: Clear (C33)
The glasses are far too big for my face. The worst part is that the lenses come off so easily! It hasn’t been a day yet and I noticed the lens sticking out, when I tried to push it back in, I noticed how easily you can just push it out!
Firmoo's replyJun 11 , 2020
Dear Customer, We are sorry to hear that. We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could also check this link https://www.firmoo.com/help-p-1.shtml for frame size reference. Please don't worry, we offer a 30-day return&exchange in which unsatisfied glasses can be exchanged or refunded within 30 days of receiving. As for the lenses issue, allow us to further check on this and our CSR will reach out to you via email (within 24 hours during weekdays and 48 hours when weekends). Please check your inbox or spam mail.Thank you so much, stay safe & healthy!
I was a little hesitant ordering as this was my first time ever getting glasses online and not being able to try them on beforehand... However I am SO thrilled that I did!! The prescription is perfect, the frames are nice and light - exactly the size that I thought they would be (slightly oversized, which is what I anticipated) and frame my face nicely. Processing & Shipping took roughly 2 weeks, I was expecting it to take much longer so I was very pleasantly surprised by that. Over all I will definitely be ordering from here again as well as recommending to friends!
Q&A
Question
Firmoo's reply
Question
Firmoo's reply
First, kindly check how to measure eyeglasses size and find the perfect size. You can also check the numbers on your old glasses that look like 50-18-135. The 1st is the width of one lens; the 2nd is the bridge distance, and the 3rd is the length of the temple piece that goes behind your ear. If your old glasses are too big/small, you can go up/down 1-2 millimeters (example 50 to range of 48-50). Moreover, this frame F26813, has a size of 51-21-140(Wide) with a lens height of 44mm and a frame width of 137mm (from screw to screw). You can click on the "size chart" below the frame color selection and on top of the select lenses button. I hope this is helpful. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy! Thanks!
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The glasses are far too big for my face. The worst part is that the lenses come off so easily! It hasn’t been a day yet and I noticed the lens sticking out, when I tried to push it back in, I noticed how easily you can just push it out!
Firmoo's replyJun 11 , 2020
Dear Customer, We are sorry to hear that. We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could also check this link https://www.firmoo.com/help-p-1.shtml for frame size reference. Please don't worry, we offer a 30-day return&exchange in which unsatisfied glasses can be exchanged or refunded within 30 days of receiving. As for the lenses issue, allow us to further check on this and our CSR will reach out to you via email (within 24 hours during weekdays and 48 hours when weekends). Please check your inbox or spam mail.Thank you so much, stay safe & healthy!