The glasses break (the screws come off) 3 weeks after I bought them.
Firmoo's replyFeb 26 , 2021
We are so sorry to hear about your glasses, Dayany. we ensure that all glasses have been inspected especially the screws before getting it shipped out and handled carefully for our customers to receive in good form. You may also check this maintenance tips in taking care of your glasses. Please don't worry as we will help you check on this order further. Also, we offer an extended 60-day return&exchange in which unsatisfied glasses can be exchanged or refunded within 60 days of receiving. Our CSR will reach out to you via email within 24 ro 48 hours. Please check your inbox or spam mail. Thank you and stay safe!
Size:
Select Color: Purple,Clear (C78)
Size:
Select Color: Purple,Clear (C78)
The glasses frames are beautiful, but not worth it. Those little gold dots on the sides attach the ear pieces and those pop right off. I’ve been lucky enough to find them after they pop off, because I’m telling you they’re tiny. I was taking my glasses off in the garage quick and it took me 10 minutes to find the one piece and I had to class reinforcements to help. I ended up supergluing them back on a couple of times but I’m pretty disappointed. As for flattery, these don’t look very good on my round/square face. I’ve ordered a pair of large frames before from firmoo and they fit perfect. These are just way too small on me and make my face look wider than it already is. 2 stars for good prescription lenses though lol
Firmoo's replyFeb 27 , 2021
Hi there, Jenna. We thank you for letting us know about this issues on this frame. Note that we have already raise this matter to our management and our lab is now working with our supplier to improve the quality of this frame. As for the style and size, we understand that finding a flattering pair of glasses and size online can be tough sometimes. But don't worry, you can check this link to help you find out more about the frame style and this link for the size. Also, we have a virtual try-on feature for style reference for you to upload an upfront picture to virtually try on a pair firstly before you get it purchased. Please don't worry, we offer an extended 60-day return&exchange in which unsatisfied glasses can be exchanged or refunded within 60 days of receiving. Our CSR will reach out to you via email within 24 hours during weekdays and 48 hours when weekends. Please check your inbox or spam mail. Please stay safe and healthy!
The glasses break (the screws come off) 3 weeks after I bought them.
Firmoo's replyFeb 26 , 2021
We are so sorry to hear about your glasses, Dayany. we ensure that all glasses have been inspected especially the screws before getting it shipped out and handled carefully for our customers to receive in good form. You may also check this maintenance tips in taking care of your glasses. Please don't worry as we will help you check on this order further. Also, we offer an extended 60-day return&exchange in which unsatisfied glasses can be exchanged or refunded within 60 days of receiving. Our CSR will reach out to you via email within 24 ro 48 hours. Please check your inbox or spam mail. Thank you and stay safe!
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The glasses frames are beautiful, but not worth it. Those little gold dots on the sides attach the ear pieces and those pop right off. I’ve been lucky enough to find them after they pop off, because I’m telling you they’re tiny. I was taking my glasses off in the garage quick and it took me 10 minutes to find the one piece and I had to class reinforcements to help. I ended up supergluing them back on a couple of times but I’m pretty disappointed. As for flattery, these don’t look very good on my round/square face. I’ve ordered a pair of large frames before from firmoo and they fit perfect. These are just way too small on me and make my face look wider than it already is. 2 stars for good prescription lenses though lol
Firmoo's replyFeb 27 , 2021
Hi there, Jenna. We thank you for letting us know about this issues on this frame. Note that we have already raise this matter to our management and our lab is now working with our supplier to improve the quality of this frame. As for the style and size, we understand that finding a flattering pair of glasses and size online can be tough sometimes. But don't worry, you can check this link to help you find out more about the frame style and this link for the size. Also, we have a virtual try-on feature for style reference for you to upload an upfront picture to virtually try on a pair firstly before you get it purchased. Please don't worry, we offer an extended 60-day return&exchange in which unsatisfied glasses can be exchanged or refunded within 60 days of receiving. Our CSR will reach out to you via email within 24 hours during weekdays and 48 hours when weekends. Please check your inbox or spam mail. Please stay safe and healthy!