Where do they ship from and will I need to pay duty to canada

Dear Shelly, We shipped directly from our laboratory which is located in China. Usually, Orders to Canada usually do not require paying a customs duty but If the customs is less than $20, you could pay for it first and then send the invoice to service@firmoo.com and we will reimburse you. However, if the customs duty is more than $20, please email service@firmoo.com to get help first we won't compensate for customs duty paid by customers without Firmoo's confirmation. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5 a.m.- 8 p.m. PT. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!

Hi, will the frames support a thick lens as I have a high distant power

Hi Jannatul, thanks for your inquiry. If you have a strong prescription, it would be best to choose a higher (thinner) lens index to avoid any discomfort, but yes, the frame is suitable for those with a strong prescription. It would be best for us to look at your prescription so we can provide recommendations. Please feel free to contact us if you need further assistance on this matter, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5am - 8pm PST. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!

Where do they ship from and will I need to pay duty to canada

Dear Shelly, We shipped directly from our laboratory which is located in China. Usually, Orders to Canada usually do not require paying a customs duty but If the customs is less than $20, you could pay for it first and then send the invoice to service@firmoo.com and we will reimburse you. However, if the customs duty is more than $20, please email service@firmoo.com to get help first we won't compensate for customs duty paid by customers without Firmoo's confirmation. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5 a.m.- 8 p.m. PT. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!

Hi, will the frames support a thick lens as I have a high distant power

Hi Jannatul, thanks for your inquiry. If you have a strong prescription, it would be best to choose a higher (thinner) lens index to avoid any discomfort, but yes, the frame is suitable for those with a strong prescription. It would be best for us to look at your prescription so we can provide recommendations. Please feel free to contact us if you need further assistance on this matter, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5am - 8pm PST. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!