I have purchased four pairs of glasses from firmoo.com, and I can honesty say that their glasses meet my basic needs. My comments are: 1) if manufactured in the People’s Republic of China — Communist China — then why hide that fact?; 2) since the rest of the world doesn’t shut down for Chinese New Year, then why should you use that as an excuse for delays caused by your cultural practices?; and 3) if you want to be a go-to, world-class provider, then why isn’t “expedited shopping” built into the price? There is no reason why it should take a month to receive a pair of glasses. When promos are available, I can go to my local Eye-mart Express, and have my glasses ready in “4 hours or less” instead of “4 weeks.” Time is money, and firmoo.com definitely is a waste of time.
Firmoo's replyFeb 25 , 2021
Hi John, we appreciate your feedback regarding your experience and we're glad to answer your questions. Firmoo is a global company, whose sorting center is in California and New York while our laboratory is in China. We are always glad to let the customers know that our glasses are manufactured in China when they are interested, anytime. We also have confidence in our products since our glasses go through strict production and inspection process. However, due to the holiday in China, some parcels can't be processed and shipped out on time, we are sorry about that but we posted the notice of the delay on the Checkout page so the customers would be aware of it and will look for other options if they need glasses urgently. Faster shipping is challenging especially at this tough time but thanks for your feedback. We will try our best to find logistics partners who can provide more stable and faster shipping. Please don't worry, we have already forwarded your order to USPS, the estimated delivery date is on March 5. We are doing our best to get your order delivered to you at the soonest time possible. If it's delayed, we will issue a refund for the shipping fee. Thank you for your patience and your understanding. Please feel free to contact us if you need further assistance on this matter, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5am - 8pm PST. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
P181108R
Size:
Select Color: Black (C1)
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P181108R
Size:
Select Color: Black (C1)
I have an obnoxiously high prescription and I think this frame does a good job of masking it. It fits my face nicely and it looks so cute and professional at the same time. I took off a star for the sole reason that it keeps just slightly falling off my nose and therefore the focal point of my eyesight is on the top instead of the middle which gives me a headache.
Firmoo's replyFeb 27 , 2021
Thanks for your feedback, Francesca and we are so sorry for the inconvenience. As for your concern, you may want to try our glasses with adjustable nosepad to help avoid the glasses from sliding off. Please check this page. Please don't worry, we offer an extended 60-day return&exchange in which unsatisfied glasses can be exchanged or refunded within 60 days of receiving. Please feel free to contact us if you need further assistance on this matter, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5am - 8pm PST. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
I have purchased four pairs of glasses from firmoo.com, and I can honesty say that their glasses meet my basic needs. My comments are: 1) if manufactured in the People’s Republic of China — Communist China — then why hide that fact?; 2) since the rest of the world doesn’t shut down for Chinese New Year, then why should you use that as an excuse for delays caused by your cultural practices?; and 3) if you want to be a go-to, world-class provider, then why isn’t “expedited shopping” built into the price? There is no reason why it should take a month to receive a pair of glasses. When promos are available, I can go to my local Eye-mart Express, and have my glasses ready in “4 hours or less” instead of “4 weeks.” Time is money, and firmoo.com definitely is a waste of time.
Firmoo's replyFeb 25 , 2021
Hi John, we appreciate your feedback regarding your experience and we're glad to answer your questions. Firmoo is a global company, whose sorting center is in California and New York while our laboratory is in China. We are always glad to let the customers know that our glasses are manufactured in China when they are interested, anytime. We also have confidence in our products since our glasses go through strict production and inspection process. However, due to the holiday in China, some parcels can't be processed and shipped out on time, we are sorry about that but we posted the notice of the delay on the Checkout page so the customers would be aware of it and will look for other options if they need glasses urgently. Faster shipping is challenging especially at this tough time but thanks for your feedback. We will try our best to find logistics partners who can provide more stable and faster shipping. Please don't worry, we have already forwarded your order to USPS, the estimated delivery date is on March 5. We are doing our best to get your order delivered to you at the soonest time possible. If it's delayed, we will issue a refund for the shipping fee. Thank you for your patience and your understanding. Please feel free to contact us if you need further assistance on this matter, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5am - 8pm PST. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
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I have an obnoxiously high prescription and I think this frame does a good job of masking it. It fits my face nicely and it looks so cute and professional at the same time. I took off a star for the sole reason that it keeps just slightly falling off my nose and therefore the focal point of my eyesight is on the top instead of the middle which gives me a headache.
Firmoo's replyFeb 27 , 2021
Thanks for your feedback, Francesca and we are so sorry for the inconvenience. As for your concern, you may want to try our glasses with adjustable nosepad to help avoid the glasses from sliding off. Please check this page. Please don't worry, we offer an extended 60-day return&exchange in which unsatisfied glasses can be exchanged or refunded within 60 days of receiving. Please feel free to contact us if you need further assistance on this matter, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5am - 8pm PST. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!