Dear Wendy, thank you for your comments. We offer 30-Day Exchange & Return: Unsatisfactory glasses can be exchanged or refunded within 30 days of receiving. Only shipping fees will apply. However, during this challenging time, we have extended the returns period from 30 days to 60 days (from the date of receipt) for the time being. Please feel free to contact us if you need it. Have a nice day!

Hi Nan! We are so sorry you did not get the glasses you needed. We saw that we received your request to exchange your glasses and sent you an email in response to your request. The email sometimes goes to the spam, junk or promotions folder so please check it. For any additional concerns, please don't hesitate to call us at 1-855-487-6006 we are currently open between 5:00AM - 8:00PM Pacific Time daily. You may also send us a chat and our Live Chat specialists are open 24/7 or email us at service@firmoo.com and you will get a response within 24 hours during weekdays and 24-48 hours on weekends. Thanks and please stay safe and healthy!