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Why do I see such prompt message as
Our free glasses are supplied in limited quantities and not offered every day. Please pay more attention to the Firmoo website, Facebook, Twitter, Instagram and so on if you need a pair of free glasses. ...
How can I change my password?
Step 1: get into our log in page and clickForget Password:Step 2: enter your registered email and submit it:Step 3: go to your email box to check your new password (if you do not receive he resetting email, please check your spam box) :...
How to pay by credit card?
We only accept ways of payment via PayPal currently, which will guarantee convenient and secure payment environment. If you don't have a PayPal account, you can also pay using credit card/debit card as a PayPal guest. Step 1: Click “Place order”Step 2: Choose the “Pay with Debit or Credit Card”Step 3:...
Can I save my prescription?
Actually you can save your prescription for permanent use on our system if you have already been our member, so that you don't need to fill it in again and again. For example, if you want to save your own prescription on our website, just input your prescription (don't forget to login in first)...
What courier service you will use for shipping my order? How long does it take to arrive? How much does the shipping cost?
Country Shipping Method Estimated Delivery Cost...
Why can’t I use the coupon for ordering?
a.   Only one coupon is allowed for one order; b.   Your coupon expires; c.   The coupon is not eligible for the product you select; d.   The product is already on discount and can’t use the coupon together; e.   Send the code to service@firmoo.com for help....
Do you offer multifocal/progressive sunglasses?
Sorry we don't. Sunglasses can only be used for distance, not for reading, bifocal or progressive. But you can select multifocal/progressive prescription glasses with photochromic lens, tint lens or polarized lens, which works as sunglasses....
How to change the lens of safety/sport glasses?
Step 1:Hold the goggles on the nose bridge; cover the shade with a cloth in case it is scratched.  Step 2:Pull out the shade from the inner side; then the whole shade will be taken off....
How to use try-on function with my own photo?
We have a virtual try-on system which supports you to try on the glasses frames you choose online, so that you can know how they will look on you.Step 1. Choose "Upload My Photo" .Step 2. Choose " Select a file from computer".Step 3. Fill in your PD and upload...
First free pair for new customers promotion
We are offering free pairs for new customers with limited time and quantity. Please read the following rules of free glasses carefully.a.   Use your code at checkout to claim free glasses. One pair per person.b.   Free offer includes one frame in the limited page, single vision 1.50 index lenses, one complimentary case, one cleaning cloth and...
Buy One Get One Promotion (B1G1/BOGO). Why I can not get 2 pairs discounts, when I order 4 pairs in one order?
Our B1G1 rules: a.  No coupon code needed. Please add at least two pairs of glasses to      your shopping cart, the cheapest one ( frame + single vision 1.50 index lenses ) will be free. b. If you choose premium lenses or coatings instead of standard one, only frame of the cheaper glasses...
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