What can I do if I am requested to pay duty fee or customs charges?
Customs duty is a tax levied on imports (and, sometimes, on exports) by the customs authorities of a country to raise state revenue, and/or to protect domestic industries from more efficient or predatory competitors from abroad.
Custom duty is required in some countries occasionally. Once you are informed to pay duty...
What payment method do you accept?
We accept PayPal (including Master, Visa, Express, Credit card) for our customers to effect payment. Currently we do not accept check and money order. If you don't have a PayPal account, please click this link to get the detailed instructions about how to pay by credit card. ...
Is the payment environment safe?
Yes, it is secure. You only enter your information in the secure webpage. We use the renowned payment gateway service in US and your private information will never be leaked or revealed....
Can I get an invoice?
Invoice is not included in our parcels. You can print invoice by logging into your Firmoo account. Here are the detailed instructions:
1. Log in My Account
2. Click My Order List and find your order
3. View the order
4. Click the Invoice and then you will see your invoice
If you need to...
Do you accept insurance as payment for my eyeglasses?
Sorry we don't. You could use the Paypal payment page to cover your insurance. ...
How to pay by credit card?
We only accept ways of payment via PayPal currently, which will guarantee convenient and secure payment environment. If you don't have a PayPal account, you can also pay using credit card/debit card as a PayPal guest.
Step 1: Click “Place order”
Step 2: Choose the “Pay with Debit or Credit Card”
How to use the coupon?
Use the code at "Check Out" :...
Why cann't I pay via credit card?
1. If the payment page shows like this when you try to pay via credit/debit card, it means that your country is limited by PayPal and you must create a PayPal account to complete the payment.
2. If you see this error, hope you can change a card or contact the...