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Why am I requested to pay duty fee or custom charges from forwarder such as UPS?
       Custom duty is required in some countries. Please send the invoice copy to service@firmoo.com for checking. ...
What payment method do you accept?
We at Firmoo.com accept PayPal (including Master, Visa, Express, Credit card) for our customers to effect payment. Currently we do not accept check and money order....
Is the payment environment safe?
Yes, it is secure. You only enter your information in the secure webpage. We use the renowned payment gateway service in US....
Can I get an invoice?
Invoice is not included in our parcels. You can print invoice by logging into your Firmoo account: My account--My order--click the order number, find invoice option.If you need to get an E-document invoice, please contact us by service@firmoo.com and we can send you one....
Do you accept insurance as payment for my eyeglasses?
        Sorry we don't. You could use the Paypal payment page to cover your                         insurance. ...
How to pay by credit card?
We only accept ways of payment via PayPal currently, which will guarantee convenient and secure payment environment. If you don't have a PayPal account, you can also pay using credit card/debit card as a PayPal guest. Step 1: Click “Place order”Step 2: Choose the “Pay with Debit or Credit Card”Step 3:...
How to use the coupon?
The voucher/coupon code should be entered at step 6 "Check Out" when you are doing your payment. Why can't I use the coupon for ordering?a.   Only one coupon is allowed for one order;b.   Your coupon expires;c.   The coupon is not eligible for the product you select;d.   The product...
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