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Return&Exchange Policy
  3-Month Warranty: Customers will enjoy a 3-month warranty (3 months of receiving), covering any possible defect in materials and workmanship. This warranty does not cover wear and tear from everyday use, or sudden force or impact. 30-Day Exchange&Return: Unsatisfied glasses can be exchanged or refunded within 30 days of receiving. Only shipping fees will...
Where to donate my glasses?
Please choose a nearest location to donate your eyeglasses. USA Alaska Aurora Borealis Lions Eyeglass Recycling Center Ship to: AURORA BOREALIS LIONS EYEGLASS RECYCLING & VISION CENTER PO BOX 55933 NORTH POLE, ALASKA  99705, USA Contact:  Howard Rixie, PCC e-mail: Phone:  907-378-7797 Fax:      907-488-6164 Arizona a . Arizona Lions Eyeglass Recycling Terminal, Inc. (A.L.E.R.T.) Ship to: Arizona Lions Eyeglass Recycling Terminal, Inc.       3767 E. Grant Road   Tucson,...
When will I receive the refund?
Refund will be credited to the payment account originally used for the purchase. *If you used PayPal account to pay for the order, the refund will be back to your PayPal account within 3 business days. *If you used credit card/debit card to pay for the order, the refund will be back...
How to apply for return&exchange?
Firmoo offers 30-day return&exchange policy and also 3-month warranty. The process is very simple:  1. Login your Firmoo account and find the order number you are not satisfied with. Click the "Return&Exchange" button.    2. Select the service type---return or exchange. Choose frame, reason and describe details. Please upload your original prescription picture if...
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