<p>1. Once the package is delivered and received by you, our customer, you must conduct inspection immediately and carefully. Failure in doing so will be your own responsibility.</p> <p>2. If you, our customer, find the eyeglasses and accessories are damaged or lost, or not in accordance with what you have ordered, please contact us immediately. Failure in doing so will be your own responsibility.</p> <p>3. In case you decide to return the package to us, please do not use the eyeglasses and enclosed accessories, and keep its original status. Failure in doing so will be your own responsibility.<br /> &nbsp;</p> <p><strong>Cancel&nbsp;order</strong></p> <p>Eyeglasses are custom-made products, so if you want to cancel&nbsp;the order, you can submit cancel request&nbsp;in your account center.&nbsp;</p> <p>​​​​​However, once your order status becomes &#39;Processing&#39; and it has been over 24 hours after placing an order, which means it is already in the stage of production, the lens cannot be recycled and you will be requested to pay processing fee&nbsp;$4.95&nbsp;USD for any change/cancellation.</p> <p>For cancellation concerning your order, we will send acknowledgment emails to you. Please check your spam folder if you don&#39;t find our emails.&nbsp;</p>