What can I do if I am requested to pay duty fee or customs charges?
Customs duty is a tax levied on imports (and, sometimes, on exports) by the customs authorities of a country to raise state revenue, and/or to protect domestic industries from more efficient or predatory competitors from abroad.
Customs duty is required in some countries occasionally. Once you are informed to pay duty fee (less than $20 USD), please send the invoice copy to firstname.lastname@example.org and we will refund you. If the duty fee is more than $20 USD, you are suggested to contact us at first and we will help you to deal with it.