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What can I do if I am requested to pay duty fee or customs charges?

Customs duty is a tax levied on imports (and, sometimes, on exports) by the customs authorities of a country to raise state revenue, and/or to protect domestic industries from more efficient or predatory competitors from abroad.

Custom duty is required in some countries occasionally. Once you are informed to pay duty fee (less than $20),  please send the invoice copy to service@firmoo.com and we will refund you. If the duty fee is more than $20, you are suggested to contact us at first and we will help you to deal with it. 

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