<p>Customs duty is a tax levied by countries on imports (sometimes, on exports), in order to&nbsp;increase state revenue and/or&nbsp;protect domestic industries from&nbsp;predatory and/or more efficient competitors abroad.&nbsp;However, not all countries would require customs duty. Please check with your specific country&#39;s customs requirements.<br /> <br /> a. If you are informed of a duty fee of <strong>$20 USD or less</strong>, please pay it. Email a copy of the invoice to service@firmoo.com&nbsp;and we will reimburse you. There is no need to contact us before paying the fee.<br /> <br /> b. If you are informed of a duty fee in<strong> excess of $20 USD</strong>, and that sum is less than your order amount, we will help by refunding half of the duty fee. But you must contact us before paying the fee. Firmoo cannot reimburse customers for any customs duty paid without&nbsp;specific confirmation from us.<br /> <br /> c. If you are informed of <strong>a duty fee higher than your order amount</strong>, please do not pay it. Contact us and we will help you reship the parcel. We cannot reimburse customers for any customs duty paid without&nbsp;specific confirmation from us.<br /> <br /> Note:&nbsp;For the countries we do not deliver to, we do not bare the customs fee generated by the forwarding company/courier.</p>