What can I do if I am required to pay import taxes or customs duties?
Customs duty is a tax levied on imports (and, sometimes, on exports) by the customs authorities of a country to raise state revenue, and/or to protect domestic industries from more efficient or predatory competitors from abroad.
Customs duty is required in some countries occasionally.
a. Once you are informed to pay duty fee (and if it is less than $20 USD), please pay it. Then send the invoice copy to email@example.com, and we will reimburse you.
b. If the duty fee is more than $20 USD and less than your order amount, please contact us first, so we can help and refund you half of the duty fee.
c. If the duty fee is higher than your order amount, please don't pay for it and contact us first. We can help you reship the parcel.
Note: we won't reimburse for customs duty paid by customers without Firmoo's confirmation.