A certain amount of import duty may apply for some countries. For instance, the CSC (customs clearance charge) is required in some European countries. Please contact the local custom for a specific amount of CSC.

a. If you are informed to pay duty fee (less than $20 USD), please send the invoice copy to service@firmoo.com and we will refund you.

b. If the duty fee is more than $20 USD, you are suggested to contact us at first and we will help you to deal with it.

c. If the duty fee is higher than your order amount, please don't pay for it and contact us first. We can help you reship a new parcel.

Note: we won't compensate for customs duty paid by customers without Firmoo's confirmation.