Customer question & answers about undefined

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Question

Will the matte tortoise color become available again, or is that color discontinued?

Nick on Feb 19 , 2018

Answer

Dear friend, sorry the tortoise color won't be available in a short period of time. Do you like this one? https://www.firmoo.com/eyeglasses-p-3759.html

Nick reply to Nick on Feb 19 , 2018

Question

I'm interested in style DBSN62168 (measuring 54-17-142) for reading glasses. My prescription is OD +2.0 sphere, -0.5 cylinder, 112 axis, OS +1.75, -0.25 cylinder, 045 axis. Near PD 59. My question is for this particular frame, it says best for PD 65-79 (mine is 59). Will this frame still work for me? Please advise before i order the wrong frame. Thanks.

sarah su on Jan 15 , 2018

Answer

Dear customer, your PD is too small for the frames. But we can adjust the optical center to fix the problem, there will be extra charge USD 10 for special lens.

sarah su reply to sarah su on Jan 15 , 2018

Question

Hi, I was highly recommended this website by a friend whose used you numerous times over the years. This is the first time I am ordering glasses for my mom through Firmoo. I am unsure how to specify her prescription to you. OD (right): Cylinder -1.25, Axis 019, Add+3.00 OS (left): Cylinder -3.25, Axis 169, Add+3.00 Thanks so much!!

Naimah Qazi on May 24 , 2017

Answer

Hi Naimah, thanks for your inquiry.Our CS have already replied to you about the prescription information by email. Would you mind check that? Any other concerns, you can send email to service@firmoo.com We will try our best to help you.

Naimah Qazi reply to Naimah Qazi on May 24 , 2017

Question

Hi, In the reviews, I noticed that a reviewer ordered these in a matte tortoise color? Will this color selection become available at some point?

Sara Espinosa on Jun 21 , 2016

Answer

Hi Sara, sorry that this frame is not available. You may have a look at these similar styles. Thanks!
http://www.firmoo.com/eyeglasses-p-2937.html#5179
http://www.firmoo.com/eyeglasses-p-3491.html#6525
http://www.firmoo.com/eyeglasses-p-3759.html#7320

Sara Espinosa reply to Sara Espinosa on Jun 21 , 2016

Question

I want to correct my comment and it won't allow me. The left lens is popping out the front of these glasses, and the other pair (B1601) I got have the wrong tint and pull out my hair, plus they sit a good centimetre higher on your face than in the picture.

AJ on Jun 8 , 2016

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