Question
Do you offer this style in a more narrow frame?
M&M on Jan 29 , 2020
Answer
Dear customer, our frame comes with a fixed size. Narrow, Medium and Wide refers to the total width of the front of the frame from hinge to hinge. Choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.com/help-p-1.shtml for reference. Thank you.heart
Firmoo's reply to M&M on Jan 29 , 2020
Question
Can I get the black gold frame in a 2.5 reader
Sara Cyngot on Jan 27 , 2020
Answer
Dear customer, indeed, you can order it in 2.5 readers. Please go through the ordering process and enter the strength of your reading glasses.  Check here for step-by-step guidance: https://www.firmoo.com/help-p-42.shtml.  If you need further assistance, you may start a live chat (Everyday, 5 a.m.–8 p.m. PST.) or contact us at Toll-Free: 1-855-487-6006 (Everyday, 7 a.m.- 4 p.m. PST.). Hope this is helpful. Thank you. heart
Firmoo's reply to Sara Cyngot on Jan 27 , 2020
Question
Are the nose pads supposed to keep moving? They seem loose and I am unable to tighten
ID on Jun 20 , 2019
Answer
Thanks for your feedback and sincerely sorry about the inconvenience.
#F26801 has an adjustable nose pads.
Here is the link on how to adjust nose pads: https://www.youtube.com/watch?v=5rkYzPI22yw
If you failed please go to local shop to try and the cost we would like to reimburse you. ​​​​​And no worries,
your exclusive CSR is contacting through email to follow-up on this issue.​
Firmoo's reply to ID on Jun 20 , 2019
Question
Hi, could you please let me know when the black and gold frames will be back in stock?
Nasya on Apr 7 , 2019
Answer
Dear customer, The frame F26801 C11-F-Black,Gold will be restocked on May.15 again. Thanks for your patience!
Firmoo's reply to Nasya on Apr 7 , 2019
Question
Hi! I was wondering when the black frames will be back in stock.
Theresa on Apr 1 , 2019
Answer
The #F26801 Black,Gold (C11-F) is available now. It is the same as the previous black one. Thanks! :)
Firmoo's reply to Theresa on Apr 1 , 2019
Question
The red looks dark in the picture. But in the customer's feedback pics, they look like a very stark red. What does the specs actually look like?
Nezi on Feb 22 , 2019
Answer
Dear customer, it is Burgundy. We will email you the real picture for your reference. Thank you! :)
Firmoo's reply to Nezi on Feb 22 , 2019
Question
If there is something problem with the glasses, like I don’t like it or it doesn’t look good on me, there is an option to send it back and get back the money?
orsi3090 on Feb 7 , 2019
Answer
Dear customer, you could measure your old glasses as size reference and then choose a pair with similar size to your old glasses. And you could use the TRY ON system as style reference. If the glasses still do not fit you, we could help to return or exchange. But you need pay the shipping fee. Thank you! :)
Firmoo's reply to orsi3090 on Feb 7 , 2019
Question
What is the lens height of this glasses?
Rociee on Jan 31 , 2019
Answer
Dear customer, thanks for your contacting. The lens height of this frame is 48 mm. You could also see the detailed measurements under the picture of the frames. Thank you. :)
Firmoo's reply to Rociee on Jan 31 , 2019
Question
Whats the length height of this lenses?
Rociee on Jan 31 , 2019
Answer
Dear customer, thanks for your contacting. The lens height of this frame is 48 mm. You could also see the detailed measurements under the picture of the frames. Thank you. :)
Firmoo's reply to Rociee on Jan 31 , 2019
Question
Would this frame work with a Standard Lens (1.50)?
Margery Sanchez on Sep 12 , 2018
Answer
Dear customer, yes you can choose 1.50 standard lens with the frame. However, it will also depend on your prescription. If you can email your prescription picture to us at service@firmoo.com, we can better answer your question. Thank you.
Firmoo's reply to Margery Sanchez on Sep 12 , 2018