Question
I have this frame and just need replacement lenses. Could I just purchase the glass?
Lynn on Feb 5 , 2021
Answer
Thanks for your inquiry. We are very sorry that we don't offer lens replacement service as of the moment. Though you can order the frames with plain lenses (or without prescription), please check the steps here. By the way, we suggest you check it first with your doctor or local optical store if they can put the lens on the frame for you. Or give us a chance since we offer prescription glasses too! We offer guaranteed after-sale service. Please feel free to Contact us if you need further assistance on this matter. Thank you so much. Stay safe and healthy!
Firmoo's reply to Lynn on Feb 5 , 2021
Question
when will they be available again?
Petra on Aug 25 , 2020
Answer
Hi Petra, thank you for your interest in our product. We are sorry as this frame may no longer be restocked. We have similar style that you may be interested in. Kindly click here for details. Thank you and stay safe!
Firmoo's reply to Petra on Aug 25 , 2020
Question
Is there any way I can purchase this pair of glasses with the old frame sizes? Because I have bought many of this pair a long time ago and now I just purchased this pair again but didn't know that the size of the frame has changed. I thought it would be the same size until I try to put my lenses on and couldn't place it right then I realized you changed the size of the frame. Why didn't you just put it a new pair of glasses with new codes?
Gen on Jun 18 , 2019
Answer
Thanks for your suggestion and sincerely sorry about the inconvenience.
Different batches will come with a little difference on size but within ±0.5mm is allowed.
Kindly be aware glasses are medical products. A perfect frame size is as important as a correct prescription. We advise you to try our lens together with frame to ensure good wearing experience. And the prescription on your old lens may not function well as daily wear and tear and changes on your latest prescription.
Moreover, unsatisfied glasses can be exchanged or refunded within 30 days of receiving. Only shipping fees will apply. Each order is eligible for a one-time exchange/return.
Your exclusive CSR is contacting through email to find you a good solution. Kindly check and respond
Different batches will come with a little difference on size but within ±0.5mm is allowed.
Kindly be aware glasses are medical products. A perfect frame size is as important as a correct prescription. We advise you to try our lens together with frame to ensure good wearing experience. And the prescription on your old lens may not function well as daily wear and tear and changes on your latest prescription.
Moreover, unsatisfied glasses can be exchanged or refunded within 30 days of receiving. Only shipping fees will apply. Each order is eligible for a one-time exchange/return.
Your exclusive CSR is contacting through email to find you a good solution. Kindly check and respond
Firmoo's reply to Gen on Jun 18 , 2019
Question
How do I fricken add it to my cart
Timothy on Jan 31 , 2019
Answer
Dear customer, thanks for your contacting. You could choose the frame and click into the product page firstly and then continue to choose lenses step by step. After choosing lenses, you could add the glasses to your shopping cart. You could see how to do this on this page: https://www.firmoo.com/help-p-42.shtml. Thank you! :)
Firmoo's reply to Timothy on Jan 31 , 2019
Question
what is the height of the lens?
Jessica Zhu on Jan 20 , 2019
Answer
The lens height of this frame is 48 mm. You could check the size of this frame below the pictures of the frames.
Firmoo's reply to Jessica Zhu on Jan 20 , 2019
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