×
Question
Do these frames contain nickel?
Joshua on Aug 11 , 2023
Answer
Hi Joshua. Thanks for your inquiry. This frame is made of mixed material which includes metal and our metal has nickel. If you are allergic to nickel, we do suggest you get acetate frame materials. Please see options here: https://www.firmoo.com/z/eyeglasses.html?products_metal=p,tr,mp,stss,sg&page=1 For further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5am - 8pm PST. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
Firmoo's reply to Joshua on Aug 11 , 2023
Question
Why did you switch to diagonal lens measurement? This measurement is useless. I want to know if the bottom of the lens is going to be resting on my chubby little cheeks. Please go back to providing the lens measurement from top to bottom.
Gary on Aug 10 , 2021
Answer
Dear Gary, thank you for your interest in our product. In order to check the complete measurements of our frames, please click the "Frame Size Guide" button beside the Size info or you may click the question mark icon. We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.com/help-p-1.shtml for reference. I hope that helps! For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5 a.m.- 8 p.m. PDT. You can also contact us through our Live Chat Support Team: Chat with us (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
Firmoo's reply to Gary on Aug 10 , 2021
Question
I want to order these glasses as readers need a 2.50 to a 300 looking for that option.
Gwendolyn on Jul 19 , 2021
Answer
Hello Gwendolyn, yes we also offer Reading glasses in Magnitude +2.00 or +3.00. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5 a.m.- 8 p.m. PT. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
Firmoo's reply to Gwendolyn on Jul 19 , 2021
Question
Como seleccionar el size
Josué on Mar 5 , 2021
Answer
Hola Joshua, gracias por tu interés en nuestro producto. Todos nuestros marcos vienen con una talla única fija. Este marco tiene una medida de 51-19-150 en un ancho total medio de solo 130 mm. Para obtener más información sobre las medidas del marco y para ayudarlo a elegir un tamaño de marco perfecto en línea, le sugerimos que visite este enlace https://www.firmoo.com/help-p-1.shtml. ¡Gracias y mantente a salvo! heart
Firmoo's reply to Josué on Mar 5 , 2021
Question
In the clear frame, it looks like the metal is a rose gold but in the pictures posted by customers it looks clear. Was the color updated or is it just like that in the photo?
Gabriel on Aug 28 , 2020
Answer

Dear Customer, thank you for your inquiry. As to the frame color difference, if it is not exactly the same color as shown on our website it is sometimes caused by the computer resolution and the effect of the lighting when the photo was taken. Furthermore, we still try our best to match the color of the picture with the actual color of the frame. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!

Firmoo's reply to Gabriel on Aug 28 , 2020