×
Question
I bought a pair of these glasses last year and was thinking of buying another one, but the color i picked before doesn't seem to be available anymore. Will the Gold,Red (C8) version be restocked or is it discontinued??
Ruben on Feb 5 , 2021
Answer
Thanks for your inquiry, Ruben. Unfortunately, we have just been informed by the vendor that the frame in red is already discontinued and no longer available. For now, here are all frames in red that is currently available or you may like to get one of this frame again in different colors. Please don't worry, we offer an extended 60-day return&exchange in which unsatisfied glasses can be exchanged or refunded within 60 days of receiving. Please feel free to contact us if you need further assistance on this matter, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5am - 8pm PST. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
Firmoo's reply to Ruben on Feb 5 , 2021
Question
Will you ever be restocking the pink and gold (C5-F) version of these glasses?
Becca on May 4 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. I'm afraid this frame S1420 in Gold,Pink (C5-F) is already sold out and will no longer be restocked again. However, you might want to try other colors, as we have six colors available in Clear,Gold (C9), Blue (C6), Gold,Red (C8), Tortoise (C2), Brown (C7) and Black,Gold (C1/C4). Moreover, I also tried to filter some similar frames that you might want to check, S996X in Gold,Pink (C15), and please click here for more. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy!heart​​​​​​​
Firmoo's reply to Becca on May 4 , 2020
Question
When will c9 clear gold be restocked?
Lady Jarvina on Apr 10 , 2020
Answer
Hi Lady, thank you for contacting Firmoo. I'm afraid that due to unexpected demand, your preferred frame S1420 in Clear,Gold (C9) is temporarily out of stock and we are uncertain about the specific time when it will be ready to be sold again. However, you could register for the "arrival notification" of this pair from the frame page itself, so that you will be notified once it's already back in stock. For now, the only available colors are Black,Gold (C1/C4), Brown (C7), Blue (C6), and Gold,Red (C8). I hope this is helpful. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy! Thanks!heart
Firmoo's reply to Lady Jarvina on Apr 10 , 2020
Question
When I try to order a pair of progressive lenses with blue light, I don't seem to have the option of adding the blue light filter. Is this option available with progressive lenses?
Galina Kirpichov on Mar 16 , 2020
Answer
Dear Customer, I'm afraid that the blue-light blocking is only available for a Single Vision lens and it cannot be processed with Progressive Lenses due to our Lab processing limitations. I hope you could kindly understand. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PST. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 5 a.m.–8 p.m. PST.) or send us an email at service@firmoo.com. I hope this is helpful. Have a nice day!heart
Firmoo's reply to Galina Kirpichov on Mar 16 , 2020
Question
What are some glasses similar to the gold clear glasses since you guys will not be restocking?
James on Mar 9 , 2020
Answer
Hi James, I tried to filter some frames which are similar to the gold clear. Kindly check this similar style S1382 in Clear,Gold (C6) and LYC1233 in Clear,Gold (C02). Moreover, I also tried to filter the frames with gold clear color, please click here. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PST. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 5 a.m.–8 p.m. PST.). Hope this is helpful. Thank you and have a nice day!heart
 
Firmoo's reply to James on Mar 9 , 2020