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Question
When will the glasses in the purple colour that the model is wearing be restocked? Thank you!
Muna on Mar 9 , 2023
Answer

Hello Muna,  Thank you for your interest in our product. Unfortunately, this frame color will no longer be restocked but we have another frame that has a similar style and color, kindly click here for checking. Hope you can find a new frame you like. Thank you and stay safe!

Firmoo's reply to Muna on Mar 9 , 2023
Question
how much of the lens would stick out if i have a - 4.75 prescription n i order a 1.67 index lens
jamie on Oct 17 , 2021
Answer
Hi Jamie, could you please send us your complete prescription for checking? You can contact us anytime by Live Chat. 
-4.75 is SPH or CYL? If your SHP is -4.75, we can process it and the lens won't be too thick with 1.67 index lens if your PD is also suitable for the frame. 
Just a reminder, we could not process CYL higher than -4.50 due to processing limit. Hope you could kindly understand.
Firmoo's reply to jamie on Oct 17 , 2021
Question
is there a way to get prescription in them
Katherine on Oct 17 , 2021
Answer
Hi Katherine, of course, you can order the frame with prescription. Please click "Select Lenses" and then choose prescription and fill in your prescription details. Then we will process for you!
Firmoo's reply to Katherine on Oct 17 , 2021
Question
The materials on this say it's mixed materials. What materials are mixed here though?
Evie on Feb 11 , 2021
Answer
Hello Evie, thank you for your interest in our product. A Mixed-Material is made up mostly of metal and plastic. It is super thin and lightweight giving the flimsy feeling, most people preferred that for fashion. Check here for more details: https://www.firmoo.com/help-p-144.shtml. Please feel free to contact us if you need further assistance.
 
Firmoo's reply to Evie on Feb 11 , 2021
Question
I want to replace my glasses to plastic . What do i do?
Janyce on Jan 28 , 2021
Answer
Hi Janyce, thanks for your inquiry. I've put your order on hold, you may choose to cancel the order and place a new one for a frame made of plastic material. Our CSR will reach out to you via email (within 24 hours during weekdays and 48 hours when weekends). Please check your inbox or spam mail. Please stay safe and healthy! heart
Firmoo's reply to Janyce on Jan 28 , 2021