Question
Hi! I’ve bought these glasses two years ago and now i got a new prescription. Is it possible to change the lenses to these frames?
Sofia on May 12 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. We are sorry that we don't offer the lens replacement service. It would cost you much more than buying a whole new pair. Also, the best service life of the glasses is about one year. The frame may be out of shape or faded by wear and tear from everyday use. Changing the glasses when necessary is good for your vision and looking. If you prefer a new pair, you could apply for the discount you need on this page. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy!heart
Firmoo's reply to Sofia on May 12 , 2020
Question
how do you put in a code
Elaine on Apr 26 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. If you already have a coupon code, please choose the frame from the voucher code eligible page, then after you have selected all the lenses and click add to cart button, then check all the details and click proceed to checkout, then enter your shipping address, shipping method, payment information and at the bottom, enter the code at the redeem box and click redeem, please check this link for more information on how to redeem the code, https://www.firmoo.com/help-p-89.shtml. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy! Thanks!heart
Firmoo's reply to Elaine on Apr 26 , 2020
Question
I’m drawn to these glasses because they look like they would be great for low nose bridge. Some of the comments says otherwise. How accurate is the nose part of these glasses?
Whitney on Apr 24 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. Yes, this frame style is great for those who have a low nose bridge. Moreover, the bridge size of this frame is 19mm. We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.com/help-p-1.shtml for reference. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy! Thanks!heart
Firmoo's reply to Whitney on Apr 24 , 2020
Question
Hello. What colour is the model wearing in the photo? It looks like a clear taupe colour but I do not see that as an option.
carko on Dec 3 , 2019
Answer
Dear customer, if you are pertaining on the picture after the Try-on button, it is the Purple (C78/77). Thank you. heart
Firmoo's reply to carko on Dec 3 , 2019
Question
Can these be ordered as sunglasses? I'm not the biggest fan of the sunglasses available on the website but LOVE these frames. I currently own a pair and they are my favorite!
Gram on Nov 14 , 2019
Answer
Dear customer, it can be made as sunglasses by getting it tinted or polarized when you choose lenses. Thank you. heart
Firmoo's reply to Gram on Nov 14 , 2019
Question
How do I removed photo uploaded. I uploaded wrong one
Rhonda Markham on Aug 29 , 2019
Answer
Hi Rhonda, can you tell me where did you upload the photo for better help? BTW, you can start a livechat or email service@firmoo.com for any problem.
Firmoo's reply to Rhonda Markham on Aug 29 , 2019
Question
Will you be restocking the pink color again?
Krystle Boyer on Jul 31 , 2019
Answer
Sorry friend, I'm afraid pink won't be available for the moment. Pls choose other similar frames with pink available.
Firmoo's reply to Krystle Boyer on Jul 31 , 2019
Question
Are the arms on the purple frames pink or gold?
Jordyn Hobden on Jul 22 , 2019
Answer
Hello friend, thanks for your message. The arms are gold.
Firmoo's reply to Jordyn Hobden on Jul 22 , 2019
Question
Hi! What if only want y the frame? Without any graduation?
Ivanka Vargas on Jun 2 , 2019
Answer
Thanks for your interest!
We offer both RX and non-RX glasses.
For frame only, you may choose non-RX and add remark to tell us your requestheart
 
Firmoo's reply to Ivanka Vargas on Jun 2 , 2019
Question
When will the green frames be available again?
Jen on May 29 , 2019
Answer
Thanks for your interest! Yes we are going to see the green ones around next weekheart
Firmoo's reply to Jen on May 29 , 2019
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