Question
For some reason Firmoo won't let me leave a review on these glasses. I get an error saying I haven't received these glasses yet, even though I purchased them in 2019 and they're currently on my face. Anyways, please come out with these in more colours, like emerald green, ombre blue, purple etc. These are the perfect fit for my face and super comfortable for everyday wear. I would buy them in all colours.
Chanise on May 19 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. We are sorry to hear that and yes since the status was delivered, you should be able to leave a review. We would appreciate it if you can send us a screenshot of the notification error that you got saying "I haven't received these glasses yet"  at service@firmoo.com, so we can have it checked further. Please stay safe and healthy! Thanks!heart
Firmoo's reply to Chanise on May 19 , 2020
Question
I have a prescription which means I ahve to have prisms in both lenses and I have to wear glasses all the time. Do you offer the glasses with prisms?
Emma on Apr 17 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. Yes, we do process a single vision with a prism prescription. The prism prescription can only be processed with Thin Spheric 1.56 index single vision lenses or Advanced-Thin Aspheric(1.60) single vision lenses with anti-scratch coating or anti-reflective coating. They can be tinted as sunglasses only if both eyes have prism instead of one and the direction of the prism should be the same, or chromatic aberration will be caused. Other than those, prism prescription cannot be put in bifocal/progressive, blue-light blocking/photochromic lenses with/without advanced or ultimate coating. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy! Thanks!heart
Firmoo's reply to Emma on Apr 17 , 2020
Question
I have a wide face, are these frames wide enough?
oa2003 on Mar 25 , 2020
Answer
Dear Customer, thanks for choosing Firmoo. This frame S3500 has a size of 51-19-140(Medium). Choosing a perfect frame size online can be tough sometimes, here's what we can do for you: First, kindly check how to measure eyeglasses size and find the perfect size. You can also check the numbers on your old glasses that look like 50-18-135. The 1st is the width of one lens; the 2nd is the bridge distance, and the 3rd is the length of the temple piece that goes behind your ear. If your old glasses are too big/small, you can go up/down 1-2 millimeters (example 50 to range of 48-50). I hope this is helpful. Please take care and stay safe!heart
Firmoo's reply to oa2003 on Mar 25 , 2020
Question
Hi there I need glasses to see far away and up close. Pretty much would have to wear all the time. What option do I see right for lens type? Thank you!
Lynsey Quinn on Feb 5 , 2020
Answer
Hi Lynsey, if you do not have ADD on your prescription, you can just choose a single vision distance, then you can see both near and far. No matter either option you choose under single vision (distance/intermediate/readers) you can use this for general use. Moreover, if you have ADD on your prescription, then you can choose either Bifocal (with line) or Progressive (no line) lenses, to see both near (reader) and far distance. Check here for step-by-step guidance: https://www.firmoo.com/help-p-42.shtml.  If you need further assistance, you may start a live chat (Everyday, 5 a.m.–8 p.m. PST.) or contact us at Toll-Free: 1-855-487-6006 (Everyday, 7 a.m.- 4 p.m. PST.). Hope this is helpful. Thank you. heart
Firmoo's reply to Lynsey Quinn on Feb 5 , 2020
Question
What size is the frame wi
Alyssa Rodriguez on Nov 26 , 2019
Answer
Hi Alyssa, the frame size is 51-19-140, the 1st is the width of one lens; the 2nd is the bridge distance, and the 3rd is the length of the temple piece that goes behind your ear. Also, you can check the actual frame dimension when you click the Frame Fit button. Thank you.heart
Firmoo's reply to Alyssa Rodriguez on Nov 26 , 2019
Question
These are the first pair of "big" glasses I've gotten. They make me a little sick feeling when looking down. I'm not sure if it's something I'm suppose to get use to or if I've gotten the prescription wrong. Has anyone had any issues swapping from a small pair to large lens?
Kortnie Rutland on Oct 15 , 2019
Answer
Hi Kortnie, sorry to hear that. Indeed, bigger glasses than the old one will cause discomfort. Besides, it usually takes one week or so to get used to new glasses. There will be no discomfort after that. If it's really hard to get used to it, pls feel free to email service@firmoo.com. Thanks for choosing Firmoo.
 
Firmoo's reply to Kortnie Rutland on Oct 15 , 2019
Question
Dear firmoo, Is there any much difference between grey and black frames? In pics they look much similiar and i can hardly see the difference in shade except for the ear hooks. I'm interested in grey one but worry if such shade of grey may be almost like black in front part? Please clarify. Thanks.
Anna on Aug 21 , 2019
Answer
Hi Anna, thanks for your question. For Grey,Silver (C55-F), color of the temple cover is dark grey, the same with the front part.
Firmoo's reply to Anna on Aug 21 , 2019
Question
When will the gradient color on the model be available? Could I get a notice?
Daisy on Aug 2 , 2019
Answer
Hello Daisy, do you mean Black,Brown (C44-F)? This color is available now.
Firmoo's reply to Daisy on Aug 2 , 2019
Question
when are the S3500 (C44-F) going to be in stock?
kim on Jul 31 , 2019
Answer
Sorry friend, I'm afraid this color won't be available for the moment. Pls choose other similar frames with such color available. 
Firmoo's reply to kim on Jul 31 , 2019
Question
What is the bridge size on these glasses ?
ZaeZae on Jul 1 , 2019
Answer
Thank you for your interests! The bridge distance for the frame S3500 is 19mm. 
Firmoo's reply to ZaeZae on Jul 1 , 2019
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