Question
The girl in the video mentions that the nose pads are better for people with low nose bridges, is this true? will it bothersome for someone with a higher nose bridge?
ngoo on Jul 17 , 2019
Answer
Hello friend, indeed, glasses with these adjustable nose pads are usually recommended for people with low nose bridge. For higher ones, glasses with no such pads are recommended. But different people show different effect. You can try one because unsatisfied glasses can be exchanged or refunded within 30 days of receiving. Only shipping fees will apply. Each order is eligible for a one-time exchange/return.
Firmoo's reply to ngoo on Jul 17 , 2019
Question
why am i having a hard time, using your website? i received an email stating i can have a free pr of eyeglasses i cant finalize the last process of put the order thru.
Lottie Robinson on Jun 10 , 2019
Answer
Thanks for the interest and sincerely sorry for the inconvenience.
Coupon can be redeemed when you check out.
Your exclusive CSR is contacting through Email to guide you how to go throughheart
Firmoo's reply to Lottie Robinson on Jun 10 , 2019
Question
When wil the clear ones be back in stock ?
eliza vicente on Jun 6 , 2019
Answer
Dear customer,
Thank you for your inquiry! We are sorry that we will not restock them again. Would you mind selecting similar clear frame from this page?
Clear glasses: 
https://www.firmoo.com/clear-eyeglasses.html
Have a good day!
Firmoo's reply to eliza vicente on Jun 6 , 2019
Question
What does it mean for narrow? My current glass size is 50-20-140. Would they fit???
Brittany on Apr 2 , 2019
Answer
Narrow means the total width (screw to screw) of this frame is smaller than 135 mm. You could measure your old glasses firstly and then choose a pair with similar size to your old one. If your old glasses' temple length is 140 mm, the temple length of this frame (148) might be a little longer for you. Generally speaking 2 to 3 mm difference is okay. Thank you!
Firmoo's reply to Brittany on Apr 2 , 2019
Question
Are the clear glasses discontinued?
Juliana Gonzalez on Apr 1 , 2019
Answer
The clear one will be available later in about 2 months. Thanks! :)
Firmoo's reply to Juliana Gonzalez on Apr 1 , 2019
Question
I like the frame on these glasses, but I hate nose pads. Would there be any way I could remove them upon receiving them, and would they sit securely on my face?
kac on Mar 16 , 2019
Answer
If you do not mind, would you like to have a try with another frames without nose pads? Thank you!
Firmoo's reply to kac on Mar 16 , 2019
Question
Hi do you guys have these in a size medium??
SaVoya Stewart on Dec 7 , 2018
Answer
We are sorry that one frame style only has one frame size. It could not be changed. If you do not mind, would you please have a try with another medium frames? Thank you!
Firmoo's reply to SaVoya Stewart on Dec 7 , 2018
Question
Will the tortoise color be coming in stock soon?
Brandy Lyon on Nov 8 , 2018
Answer
Dear customer, sorry they are not available. Could you please check if you like #S929?https://www.firmoo.com/eyeglasses-p-4766.html
Firmoo's reply to Brandy Lyon on Nov 8 , 2018
Question
Are these oversized? On some customers they look huge & on others they look regular
Di'Andra Hall on Oct 20 , 2018
Answer
Dear customer, the frame is narrow and the measurements are 51 -20-145. Please choose a similar frame to your current one so that you can adapt to it easier. https://www.firmoo.com/help-p-1.shtml
Firmoo's reply to Di'Andra Hall on Oct 20 , 2018
Question
Will you restock the pink version of these? I would love to re-order the ones I have because I love them so much!
Amanda Donoho on Oct 1 , 2018
Answer
Dear customer, sorry that they are not available. Could you please Kindly check similar style #S7760R ?https://www.firmoo.com/eyeglasses-p-5536.html
Firmoo's reply to Amanda Donoho on Oct 1 , 2018
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