Mari
from one day to the next a lens came out
Jul 22 , 2023
Dear customer, we are sorry to hear that. Please don't worry, we offer 1 year warranty service which covers any possible defect in materials and workmanship. Please check here for details: https://www.firmoo.com/help-p-73.shtml. Our CSR will reach out to you via email. Please check your inbox or spam mail. Thank you.
Firmoo's Reply Mari on Jul 23 , 2023
Karina
lenses pop out all the time
Nov 29 , 2022
Hi Karina, we are so sorry for what happened. Firmoo offers 3-month warranty on product. Our CSR will contact you by email to solve the issue.
Firmoo's Reply Karina on Nov 29 , 2022
Loghost
My frames and prescription is perfect!This is my second purchase and I’m totally pleased with my new glasses!
Jun 4 , 2019
Mike
Fantastic! This is the first time in 45 years that I have been completely satisfied with my eyeglass purchase! Thank you Firmoo!
May 16 , 2019
Norie Joan
The frames are a nice color, lightweight . My issue is the lenses. I spent so much on them and they just look like coke bottles. Waste of $. ☹️
Side note: I don't like the new plastic cases Firmoo has switched to from the previous Map decorated hard cases. Those were much more attractive and better quality than the new plastic cases they send.
May 6 , 2019
Dear customer, sorry for the inconvenience. No worries. If you do not like them, we could help to return or exchange within 30 days of receiving. Our CSR will contact you within 24 hours! Please rest assured that we will never let you take any loss! Thank you!
Firmoo's Reply Norie Joan on May 7 , 2019
60-day Return & Exchange
Unsatisfactory glasses can be exchanged or refunded within 60 days of receipt. 365-Day Warranty
Covering any possible defect in materials and workmanship.Live Chat 24/7
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