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Question
Please, will you be bringing this frame back in clear gold?
Sean on Sep 8 , 2023
Answer
Hi Sean. Thanks for your inquiry. Unfortunately, this frame color has been discontinued; however, you can also try other color of this frame as we have a friendly return and exchange policy. We offer an extended 60-day return&exchange in which unsatisfied glasses can be exchanged or refunded within 60 days of receiving. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5am - 8pm PST. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
Firmoo's reply to Sean on Sep 8 , 2023
Question
Will you bring these back in size medium? I need them please!
Judith on Aug 6 , 2023
Answer
Hi Judith. Thanks for your inquiry., As for this frame, we only have this in Large and its one fixed size only. These are our similar frames with Medium and same shape https://www.firmoo.com/z/best-sellers.html?colors=Black&size=m&products_shape=2&page=1 For further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5am - 8pm PST. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
Firmoo's reply to Judith on Aug 6 , 2023
Question
Bonjour, faites vous des livraisons en France napolitaine ?
Sihem on Apr 1 , 2021
Answer
Salut Sihem, merci de l'intérêt que vous portez à notre produit. Oui, nous expédions dans certains pays européens comme la France et l'Italie. Vous pouvez également nous fournir votre adresse de livraison complète pour notre vérification plus approfondie. Pour toute question ou assistance immédiate, vous pouvez également appeler notre hotline sans frais au 1-855-487-6006 ouvert tous les jours de 5 h à 20 h. PDT. Vous pouvez également nous contacter via notre équipe d'assistance par chat en direct: Chattez avec nous (24/7) ou envoyez-nous un e-mail à service@firmoo.com. Veuillez rester en sécurité et en bonne santé!
Firmoo's reply to Sihem on Apr 1 , 2021
Question
Hi, will the frames support a thick lens as I have a high distant power
Jannatul on Jan 12 , 2021
Answer
Hi Jannatul, thanks for your inquiry. If you have a strong prescription, it would be best to choose a higher (thinner) lens index to avoid any discomfort, but yes, the frame is suitable for those with a strong prescription. It would be best for us to look at your prescription so we can provide recommendations. Please feel free to contact us if you need further assistance on this matter, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5am - 8pm PST. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!heart
Firmoo's reply to Jannatul on Jan 12 , 2021
Question
How can I change the frame size? I want them large
Caitlin on May 22 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. I'm afraid that each frame has a fixed size and we are unable to customize it. We have different frame suppliers and they have different measuring methods, so we re-measure the frame size and upload it to the website. Therefore, you could rely on the measurement listed on the frame page. We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.com/help-p-1.shtml for reference. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 3 a.m.- 12-midnight PDT.) or email us at service@firmoo.com. Please stay safe and healthy!heart
Firmoo's reply to Caitlin on May 22 , 2020
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