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Question
Hey so I ordered the small of a pair but I don’t know if I should next time get a medium as my measurements are 56-16-140 so I kinda don’t know where I should mostly get from size wise. If you know that would be great cause I’m little confused. Thank you!
Zoey on Feb 19 , 2023
Answer
Hi Zoey, you can check the total width of your current suitable glasses. If the total width is less than 129mm, choose Small. If it is between 129mm-135mm, get the Medium size frames. Any questions, feel free to Live Chat with us. 
Firmoo's reply to Zoey on Feb 19 , 2023
Question
How do I order this in small size
Mehreen on Oct 31 , 2021
Answer
Hi Mehrenn, thanks for your interest. Unfortunately the frame size is fixed and we only have the M size. Would you please check our similar styles? Such as LYC1233. 
Firmoo's reply to Mehreen on Oct 31 , 2021
Question
Pour la commande du Canada cela peut prendre combien de temps?
Papy on Oct 14 , 2021
Answer
Salut Papy, cela prend 6-12 jours au Canada. Pour toute question, n'hésitez pas à discuter en direct avec nous. Merci!
Firmoo's reply to Papy on Oct 14 , 2021
Question
Where do they ship from and will I need to pay duty to canada
Shelly on Jul 2 , 2021
Answer
Dear Shelly, We shipped directly from our laboratory which is located in China. Usually, Orders to Canada usually do not require paying a customs duty but If the customs is less than $20, you could pay for it first and then send the invoice to service@firmoo.com and we will reimburse you. However, if the customs duty is more than $20, please email service@firmoo.com to get help first we won't compensate for customs duty paid by customers without Firmoo's confirmation. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5 a.m.- 8 p.m. PT. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
Firmoo's reply to Shelly on Jul 2 , 2021
Question
Hi, will the frames support a thick lens as I have a high distant power
Jannatul on Jan 12 , 2021
Answer
Hi Jannatul, thanks for your inquiry. If you have a strong prescription, it would be best to choose a higher (thinner) lens index to avoid any discomfort, but yes, the frame is suitable for those with a strong prescription. It would be best for us to look at your prescription so we can provide recommendations. Please feel free to contact us if you need further assistance on this matter, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5am - 8pm PST. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!heart
Firmoo's reply to Jannatul on Jan 12 , 2021