Samp
The frames are great. Unfortuantely firmoo sent me the wrong prescription & they refuse to send me new lenses that will fit these frames. Disappointed because now i’ve lost $50 & i can’t afford to get new glasses. So these are now useless to me. I always buy my glasses at firmoo (this is probably my 10th pair), but i wont be buying from here again.
Feb 24 , 2019
Dear customer, sorry for the inconvenience. We checked your orders and found that you may enter the prescription wrong by accident. We are sorry that we could not make an equal exchange for entering wrong prescription. Thank you for your understanding.
Firmoo's Reply Samp on Feb 24 , 2019
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