Question
Alguien puede ayudarme a comprar en español?
Rubí on May 12 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. Kindly please check the step by step guidance here on how to place an order in Spanish. Por favor, consulte este enlace para obtener la guía paso a paso en español: https://www.firmoo.com/blog/%c2%bfcomo-puedo-pedir-gafas-online-con-firmoo-firmoo-com.html. You can also try to click on the preferred language from our website at the bottom to Spanish. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy!heart

 
Firmoo's reply to Rubí on May 12 , 2020
Question
On my new prescription, it says "dist PD is 30.5". However, my current glasses is actually 60 PD based on my order... Would this be okay for me?
hiya on Nov 18 , 2019
Answer
Hi Hiya, Yes, actually, the 30.5 is your monocular PD which distance from the center of the pupil (right or left) to the center of the bridge. So if your PD for each eye is 30.5, the binocular PD is 61. A 2-3 mm difference is allowable. Since your glasses have 60 PD, it will not cause an issue as it has a 1 mm difference only. Please check here:https://www.firmoo.com/help-p-114.shtml for more details. Thank you. heart
Firmoo's reply to hiya on Nov 18 , 2019
Question
Just received my pair and it’s a little loose, the nose piece slips off my nose. How do I fix this?
Lynn on Nov 8 , 2019
Answer
Dear customer, please try to tight the screw around the nose pads with screw driver. If the problem is still unsolved, plz free to contact us through Live chat. Thank you.
Firmoo's reply to Lynn on Nov 8 , 2019
Question
What's the pupil distance range on this frame? Can I wear them with a PD of 58?
Emma on Sep 16 , 2019
Answer
Hi Emma, thanks for your inquiry. 58 is suitable for the frame. 
Firmoo's reply to Emma on Sep 16 , 2019
Question
is there nickel in these glasses?
Tecla on Sep 15 , 2019
Answer
Hi Tecla, the metal part is ss steel which contains nickel. If you are allergic to that, pls refer to TR, acetate, Titanium frames.
Firmoo's reply to Tecla on Sep 15 , 2019
Question
Is it possible to get these frames with transition lenses
Bryanna Griffin on Aug 15 , 2019
Answer
Hi Bryanna, thanks for your question. Yes you can. When it comes to lens color, pls choose Transition lens. Still confusing, pls feel free to contact us at Livechat or email service@firmoo.com
Firmoo's reply to Bryanna Griffin on Aug 15 , 2019
Question
Can I get the non-prescription and put it in later
Bookworm123 on Aug 12 , 2019
Answer
Hi Bookworm, thanks for your question. Sorry, I'm afraid we don't provide lens replacement service. You can buy non-prescription frame from Firmoo and ask the local optometrists to put prescription lenses in it.
Firmoo's reply to Bookworm123 on Aug 12 , 2019
Question
Is there any way I can purchase a magnetic sunglass clip for these glasses?
Melissa on Jul 3 , 2019
Answer
Hello, thank you for your interests! We do not provide sunglass clip currently. Please have a try with sunglass on our site!
Firmoo's reply to Melissa on Jul 3 , 2019
Question
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fjfhd on Jun 19 , 2019
Question
I love the S985X frames. I am trying to purchase them with my coupon code as my first pair. Why aren’t these available for $4.95 as my first pair?
Daedae on May 29 , 2019
Answer
Thanks for your interest! Firmoo has various promotion coupons for customers in different time. $4.95 frames and promotion details changed. Kindly check this link for something new heart  https://www.firmoo.com/promo-yxmfree.html
Firmoo's reply to Daedae on May 29 , 2019