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Question
Hello! Is the c4 clear gold really gold? In the picture it looks more like rose gold instead of yellow gold. I look forward to hearing from you
Ladyj on Apr 10 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. This frame S11050X in  Clear,Gold (C4), it is more likely a rose gold. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy! Thank you!heart
Firmoo's reply to Ladyj on Apr 10 , 2020
Question
Hi there, would this frame be all right for -4.50 lenses? (Thinned to 1.60) or would the glass be sticking out too much from the frame? Thank you, Martina
Martina on Mar 26 , 2020
Answer
Dear Customer, thank you for choosing Firmoo! The prescription will ultimately determine how thick the lenses will be. The higher the prescription, the thicker the lens. Also, for the lens thickness, it is determined by the frame size (including lens height, lens width), lens choice, frame material, and your PD. As checked, this frame S11050X is a little bit bigger and has a size of 51-19-143(Medium) with a lens height of 45mm which the lens will stick out or make the lens thicker. Moreover, I suggest you choose a narrow/short acetate frame with lens height no more than 40mm as it helps to hide the lens thickness a bit. You may also refer to this link https://www.firmoo.com/help-p-23.shtml for the lens thickness/lens index according to your prescription. I hope this is helpful. Please take care and stay healthy!heart
Firmoo's reply to Martina on Mar 26 , 2020
Question
When will the pink ones be restocked.
Hazel May on Dec 8 , 2019
Answer
Hi Hazel, so sorry but the Pink color will no longer be back in stock. You may try the different colors available for this frame. Thank you.heart
Firmoo's reply to Hazel May on Dec 8 , 2019
Question
Will the purple and gold frames be restocked again or are they permamently removed?
Han on Sep 28 , 2019
Answer
Hello Han, thanks for your inquiry. Frames with such color won't be produced again. Pls refer to other similar frames with such color available.
Firmoo's reply to Han on Sep 28 , 2019
Question
When will C2 be back in stock?
Nannar on Aug 2 , 2019
Answer
Sorry Nannar, I'm afraid this color will be unavailable for the moment. Pls kindly refer to other colors.
Firmoo's reply to Nannar on Aug 2 , 2019