Question
What is the highest minus prespriction suggested on this glass ?
Terrence on Apr 27 , 2022
Answer
Hi Terrence,
Thanks for your inquiry!
Have a nice day!
Thanks for your inquiry!
a. For normal single vision glasses, we offer glasses with SPH from -18 to +10, and CYL -4.50 to +4.50.
b. For progressive glasses, the prescription we can make is SPH: -10.00~+6.00, CYL: -4.00~0.00, and ADD: +0.75~+3.50. Sorry we could not make with ADD over +3.50.
c. For bifocal glasses, the prescription we can make is SPH: -8.00~+4.00, CYL: -4.00~0.00, and ADD: +1.00~+3.50. Sorry we could not make with ADD over +3.50.
Notice: With a strong prescription, you are suggested to choose a full frame (better made of acetate material) with narrow and small lens. And high index lenses are necessary.Have a nice day!
Firmoo's reply to Terrence on Apr 27 , 2022
Question
Hi there, when I went to order these it said my PD was smaller than the minimum for these glasses but it said you can process them for an extra $10. Does that mean you will make them work for my PD or is it more of a buyer beware warning?
Emily on May 17 , 2021
Answer
Thanks for your inquiry, Emily. Due to the size of the frame (lens size) in combination with your PD measurements, the lens would not be cut out properly and we need to use a special lens to fit your vision needs. This means that our lab will be processing your glasses using a special lens to fit your PD; however, our lab will also check everything considering prescription, PD and this frame and if ever, due to processing limit our lab won't be able to process this with special lenses still, we will also let you know via email. But, if you don't want to pay an extra $10 for the special lens, we suggest you choose a smaller frame. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 (5am - 8pm PT). You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
Firmoo's reply to Emily on May 17 , 2021
Question
What metal do you use ? Is the color gold electroplating ? Thanks
Diana on Mar 16 , 2021
Answer
Hello Diana, thank you for your interest in our product. For this particular frame, the metal used is stainless steel. Moreover, we do use a gold electroplating. We hope this helps. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5 a.m.- 8 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
Firmoo's reply to Diana on Mar 16 , 2021
Question
How do I make these glasses a sunglass
Brenda on Jan 6 , 2021
Answer
Hi Brenda, thanks for your inquiry. You can add dark tint or polarized lens during the ordering process to turn the eyeglasses into sunglasses. Please feel free to contact us if you need further assistance on this matter, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5am - 8pm PST. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
Firmoo's reply to Brenda on Jan 6 , 2021
Question
I like this style but looking for a large size. Do you have any available or when are they going to restock.
Krystall on Oct 14 , 2020
Answer
Dear customer, thank you for your inquiry. We only have one fixed size for each frame but please check this link for frames with a similar style but in large size. We hope you could find something similar or probably better from these selections. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 6 a.m.- 6 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
Firmoo's reply to Krystall on Oct 14 , 2020
60-day Return & Exchange
Unsatisfactory glasses can be exchanged or refunded within 60 days of receipt. 365-Day Warranty
Covering any possible defect in materials and workmanship.Live Chat 24/7
We are always online for you.Language:EnglishEspañol
Copyright © 0 Firmoo Online Optical Store.All Rights Reserved