Question
When will the pink color be restocked?
Caitlin on May 13 , 2023
Answer
Hi Caitlin. Thanks for your inquiry. As checked here, the frame color will not be back in stock again but I have here all our frames in pink just in case you are interested to try other shape and style as well with same color. Moreover, you can also try other color of this frame. Please don't worry, we offer a friendly return&exchange policy. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 (5am - 8pm PT). You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
Firmoo's reply to Caitlin on May 13 , 2023
Question
What is the minimum PD number that can go with these glasses?
Hannah on Nov 2 , 2021
Answer
Hi Hannah, it depends on your prescription and the lens you choose. If the frame size is suitable for you, it should be fine with your PD too. And if your PD is a bit small for the frame, we can also process with special lens.
Firmoo's reply to Hannah on Nov 2 , 2021
Question
I’m seeing glasses on here that once said medium are now listed as wide. What’s going on with that? It’s completely throwing me off. Some frames I have bought have the same size that were supposed to be medium are wide all of a sudden. I don’t know what to go with anymore. However if the site has made a mistake that needs to be listed as well. BTW your site has been messed up a few days now. It’s not showing pictures of the frames as you scroll through.
Bling2 on Mar 10 , 2020
Answer
Dear Customer, I'm sorry about the trouble and thank you for your feedback. We have different frame suppliers and they have different measuring methods, so we re-measure the frame size and upload it to the website. Therefore, you could rely on the measurement listed on the frame page. We understand that choosing a perfect frame size online can be tough sometimes, here's what we can do for you: First, kindly check how to measure eyeglasses size and find the perfect size. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PST. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 5 a.m.–8 p.m. PST.) or email us at service@firmoo.com and send the screenshot for further checking. I hope this is helpful. Thanks and have a nice day!
Firmoo's reply to Bling2 on Mar 10 , 2020
Question
What is the lens height for these glasses? And what happened to the drawing that had all the measurements in the description that was there before? It is now gone.
RIa on Mar 6 , 2020
Answer
Dear Customer, we are sorry about the trouble as we are trying to upgrade our frame page for improvement. Moreover, this frame S7760R size is 53-21-145(Medium) with lens height of 42mm. Kindly please click on the "size chart" below the color selection and on top of the select lenses button to see the frame size details. I hope this is helpful. Have a nice day!
Firmoo's reply to RIa on Mar 6 , 2020
Question
I have a pair of these glasses and thought they were extremely comfortable, however I didn’t like how the nose bridge sticks out so much. Is there a similar pair that doesn’t have the same type of nose bridge as this one that you’d recommend? Thank you
Maggie on Nov 21 , 2019
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