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Question
How can I get my first pair for free?
Melissa on May 4 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. We are sorry that free glasses are offered to new customers occasionally with limited quantity. If you are interested in it, you can follow us on Facebook, Instagram, and Twitter. We offer this promotion occasionally on our social media. Currently, we have BOGO promotion going on. You can buy one get one for free. Click here to apply for your exclusive BOGO code. All promos are posted on our website https://www.firmoo.com/coupons.html. Please continue to check on our website for any upcoming promo. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy!heart​​​​​​​
 
Firmoo's reply to Melissa on May 4 , 2020
Question
May I order this frame in a medium size?
Ana on Feb 15 , 2019
Answer
Dear customer, we are sorry that the frame size is fixed. One frame style only has one frame size. It could not be changed. If you do not mind, would you like to have a try with another similar frames in medium size? How about this one? https://www.firmoo.com/eyeglasses-p-5011.html
Firmoo's reply to Ana on Feb 15 , 2019
Question
May I order this frame in a medium size?
Ana on Feb 15 , 2019
Answer
Dear customer, we are sorry that the frame size is fixed. One frame style only has one frame size. It could not be changed. If you do not mind, would you like to have a try with another similar frames in medium size? How about this one? https://www.firmoo.com/eyeglasses-p-5011.html
Firmoo's reply to Ana on Feb 15 , 2019
Question
Prescription..
Ana Mendoza on Nov 27 , 2018
Answer
Yes, it can be processed into prescription glasses. Feel free to contact service@firmoo.com if you have any further questions.
Firmoo's reply to Ana Mendoza on Nov 27 , 2018
Question
Quería saber si la medida de ancho 120mm es correcta. Me parece poco
laura arnoso barro on Jul 3 , 2018
Answer
Estimado cliente, el ancho total es de 120 mm. Por favor, haga clic en el enlace para más detalles.https://www.firmoo.com/help-p-2.shtml
Firmoo's reply to laura arnoso barro on Jul 3 , 2018