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Question
Are transitions not available?
Diana on Feb 12 , 2024
Answer
Hi Diana. Thanks for your inquiry. The transition lens is available for this frame. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 (5am - 8pm PT) or you can  contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!

 

Firmoo's reply to Diana on Feb 12 , 2024
Question
When are these glasses going to be in stock again? These are my favorite and I’m willing to wait because my other pair broke
Alexis on Jan 6 , 2022
Answer
Hi Alexis, unfortunately this frame won't be restocked. Would you please check similar styles? M91620
Firmoo's reply to Alexis on Jan 6 , 2022
Question
In the video I see the model is wearing gold, are these available in gold?
Khalifa on Jul 8 , 2021
Answer
Hello Khalifa, yes we also color GOLD frame in this frame, but it has been out of stock and will not be stocked in a short time, I've also contacted the manufacturer, they're not sure the exact restocked time, we're truly sorry for the inconvenience. The available color for this frame is in GOLD, PINK which has closer color to GOLD.  Please feel free to contact me if you need any further assistance:)heart
Firmoo's reply to Khalifa on Jul 8 , 2021
Question
Are these really free with clear lenses?
Donna on Oct 19 , 2020
Answer
Dear customer, thanks for your inquiry. Our eyeglasses come with free single-vision 1.50 standard lens but there is an additional charge for any lens upgrade. You can check this link to know more about how to choose your lens. For any further questions or immediate assistance, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 6 a.m.- 6 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!heart
Firmoo's reply to Donna on Oct 19 , 2020
Question
I am allergic to nickel, what metal material are these frames made of?
Morgan on Apr 22 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. This frame S11078M is made of metal material which is very lightweight, flexible but durable. However, if metal frames cause a reaction, nickel is usually the culprit because most metal frames are made of a nickel alloy. Moreover, If you are allergic to nickel, I suggest you choose the Titanium frame that can be made in a selection of different looks, from modern to classic. They are also hypoallergenic, and they retain their shape better than other metals. They bend according to force but retain their shape due to the resistance alloy provides. You can also check this link for more information about frame materials: https://www.firmoo.com/help-p-144.shtml. Hope this is helpful. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy! Thanks!heart
Firmoo's reply to Morgan on Apr 22 , 2020
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