Dear laurie, thank you for your comments. We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.com/help-p-1.shtml for reference. We offer 30-Day Exchange & Return: Unsatisfactory glasses can be exchanged or refunded within 30 days of receiving. Only shipping fees will apply. However, during this challenging time, we have extended the returns period from 30 days to 60 days (from the date of receipt) for the time being, and as per further checking you are already compensated for the issue, please kindly check your Spam or Junk folder regarding this. Have a nice day!

Hi Britnee, we are sorry to hear that. We have checked that our CSR has already reached out to you. Please check your inbox or spam for more details. Thank you.