Customer question & answers about undefined

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Question

How do i make sure that i am getting polycarbonate lenses ?

Lauren on Oct 12 , 2023

Answer

Hi there, thanks for your inquiry! During lens selection, don't forget to select polycarbonate lens. Those are available to select right after you choose clear lens or blue-light blocking - daily use.

Firmoo's reply to Lauren on Oct 12 , 2023

Question

I see that the glasses I like are available in progressive/bifocals but I don't see it as an option when I go to enter my prescription or order. How do I specify that I want progressive lenses?

Kimberly on Dec 2 , 2020

Answer

Hello Kimberly, thank you for your interest in our product. Indeed, this frame can be made with a progressive lens as it has a 35 mm lens height. You may go through the ordering process then select multifocal and opt for progressive as your lens usage. You have to make sure that there is an ADD in your prescription. Please check here for the step by step guide https://www.firmoo.com/help-p-42.shtml. Hope this is helpful. Thank you and stay safe!

Firmoo's reply to Kimberly on Dec 2 , 2020

Question

Il telaio lho confrontato con i miei occhiali....e coincide.. va bene no??,

Giada on Dec 2 , 2020

Answer

Ciao Giada, grazie per il tuo interesse per il nostro prodotto. Sappiamo che la scelta di una dimensione di telaio perfetta online può essere difficile a volte. Se è simile al tuo paio precedente, potrebbe essere una buona misura. Tuttavia, ti suggeriamo anche di controllare questo link https://www.firmoo.com/help-p-1.shtml per riferimento. Grazie e stai al sicuro!

Firmoo's reply to Giada on Dec 2 , 2020

Question

where do i enter the strength of lens

Winsome on Oct 22 , 2020

Answer

Hi Winsome, thank you for choosing us. Kindly go through the ordering process and choose a prescription then you will be asked to enter or upload your prescription. Please click here to know how to place an order with us. Hope this is helpful. Thank you and stay safe!

Firmoo's reply to Winsome on Oct 22 , 2020

Question

does this frame only come in small? I can't change the size to medium

Patricia on Apr 24 , 2020

Answer

Dear Customer, thank you for contacting Firmoo. This frame is a small size. I'm afraid that each of our frames has a fixed size and we are unable to customize it. We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.com/help-p-1.shtml for reference. Moreover, I tried to filter the frames in medium size, please click here. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stays safe and healthy!

Firmoo's reply to Patricia on Apr 24 , 2020

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