Question
I keep getting a response saying "your PD is too small for the frame" where do I see the min PD required?
Jenny on May 25 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. There is no minimum PD and the frame size is the one that matters. Due to the size of the frame S0121R  (lens size) in combination with your PD measurements, the lens would not be cut out properly and we need to use a special lens to fit your vision needs. If you don't want to pay an extra $10 for the special lens, we suggest you choose a smaller frame. Please check your old frame size and filter the frame size from our website for better reference. We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.com/help-p-1.shtml for reference. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 3 a.m.- 12-midnight PDT.) or email us at service@firmoo.com. Please stay safe and healthy!heart
Firmoo's reply to Jenny on May 25 , 2020
Question
Any idea how to reposition the temples?? They are a little long and I’d like to bend them down a little to hold a little tighter so they do t slide off so easily? I don’t want to break them
Sa on Jan 20 , 2020
Answer
Dear customer, definitely, we have some helpful tips for you on how to adjust glasses and we love to share it with you. Kindly check Firmoo's How to Adjust Frame Video: https://www.youtube.com/watch?v=a0NL7OjPevc&t=2s. Hope this is helpful. Thank you.heart
Firmoo's reply to Sa on Jan 20 , 2020