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Question
I was wondering if when checking out the size of the glasses change when inserting your prescription? for example if my ratio 50-18-140, it won’t change when checking out? will it?
frida on May 26 , 2020
Answer
Dear Customer, thank you for contacting Firmoo. Each frame has a fixed size and it does not change when inserting your prescription. Therefore, you could rely on the measurement listed on the frame page. We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.com/help-p-1.shtml for reference. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 3 a.m.- 12-midnight PDT.) or email us at service@firmoo.com. Please stay safe and healthy!heart
Firmoo's reply to frida on May 26 , 2020
Question
The current glasses I wear have a total frame width of 124mm and they were too tight and left dents on the side of my head-I was wondering if these glasses with total width 130mm won't do the same thing?
André on Jan 20 , 2020
Answer
Dear customer, this frame has a larger total width than your old frame so it can be fit on you. We know that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check first this link https://www.firmoo.com/help-p-1.shtml for reference. Thank you.heart
Firmoo's reply to André on Jan 20 , 2020
Question
what’s the PD with these? does it matter if your PD is bigger than what is suggested?
NICOLE Harris on Oct 6 , 2019
Answer
Dear Nicole, it's suggested to measure and fill in your PD correctly. Wrong PD will result in headache, blurriness, etc. You can ask your doctor about it or download the ruler to measure it yourself. Pls click the link for PD ruler: https://www.firmoo.com/help-p-114.shtml
Firmoo's reply to NICOLE Harris on Oct 6 , 2019
Question
what’s the PD with these? does it matter if your PD is bigger than what is suggested?
Nicole on Oct 6 , 2019
Answer
Dear Nicole, it's suggested to measure and fill in your PD correctly. Wrong PD will result in headache, blurriness, etc. You can ask your doctor about it or download the ruler to measure it yourself. Pls click the link for PD ruler: https://www.firmoo.com/help-p-114.shtml 
 
Firmoo's reply to Nicole on Oct 6 , 2019
Question
how can i oreder these glasses..??
noni on Sep 13 , 2019
Answer
Hello dear customer, to place an order, you need to choose the frame and lenses.  Here is the details of instruction:  https://www.firmoo.com/help-p-42.shtml. Please check it.
Firmoo's reply to noni on Sep 13 , 2019
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