Hi Mahdy, we are so sorry to hear about your experience. Before we ship out each order, we make sure to check the quality and prescription carefully. Besides, we offer 3-month warranty on the product. The lifespan of eyeglasses not only depends on the quality of materials, but also the maintenance. We'd like to share some tips of maintenance. 

Firmoo's Reply Mahdy on Sep 15 , 2021

Hi Luigi, we are sorry to hear about your experience. Upon checking, our CSR has already reached out to you via email and addressed your concern. Please check your inbox or spam mail. Thank you so much, stay safe & healthy!

Firmoo's Reply Luigi on Jan 10 , 2021

Hi Tracey, we are sorry to hear that. We ensure that all glasses have been inspected before getting it shipped out and handled carefully for our customers to receive in good form. As for your order, allow us to further check on the latest update and do not worry, our CSR will reach out to you via email within 24  to 48 hours. Please check your inbox or spam mail. Also, kindly click here on how to track your order. Thank you and stay safe! 

Firmoo's Reply Tracey on Sep 24 , 2020

Hi Maritza, we are sorry to hear that. We ensure that all glasses were inspected before getting them shipped out and were handled carefully for our customers to receive in good form. Due to some circumtances beyond our control and shipping procedures, the frame may slightly out of shape or defective. But please don't worry, we offer 3 months warranty service which covers any possible defect in materials and workmanship. Please check here for details. Our CSR has already reached out to you via email and please check your inbox or spam folder for more details. Thank you and stay safe!

Firmoo's Reply Maritza on Sep 24 , 2020