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Question
How do I get my PRESCRIPTION glasses done plus how do i up load a photo as i want two pair prescription sunglasses & everyday glasses
Joyleena on Apr 6 , 2020
Answer
Hi Joyleena, the ordering process is very simple. If you have a prescription, you can find a frame you like first. Once you select a frame you will enter/upload your prescription and PD, and then go through the lens selections to pick the options you want on your glasses. Last is check out. Check here for step-by-step guidance: https://www.firmoo.com/help-p-42.shtml. Also, please note that Sunglasses can only be used for distance, not for reading, bifocal or progressive. However, common or regular frames with a photochromic lens, tint lens or polarized lens can also be used as sunglasses. Please check this link for more information: https://www.firmoo.com/help-p-107.shtml. I hope this is helpful. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.)​​​​​​​ or email us at service@firmoo.com. Please stay safe and healthy!heart
Firmoo's reply to Joyleena on Apr 6 , 2020