Dear Orlando, thank you for your comments. We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.co.uk/help-p-167.shtml for reference. We offer 30-Day Exchange & Return: Unsatisfactory glasses can be exchanged or refunded within 30 days of receiving. Only shipping fees will apply. However, during this challenging time, we have extended the returns period from 30 days to 60 days (from the date of receipt) for the time being. Our CSR will reach out to you via email within 24 to 48 hours. Please check your inbox or spam mail. Thank you and stay safe!

Dear Anneleen , we are sorry to hear that. We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.com/help-p-1.shtml for reference. We offer a 30-day return&exchange in which unsatisfied glasses can be exchanged or refunded within 30 days of receiving. Your exclusive CSR will contact you for further assistance. Please check your spam or inbox. Thank you.