This team is far to big for my face can I exchange them please ?
Firmoo's replyJul 1 , 2020
Dear Customer, Thanks for the feedback. We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could also check this link https://www.firmoo.com/help-p-1.shtml for frame size reference. Please don't worry, we offer a 30-day return&exchange (extended to 60 days) in which unsatisfied glasses can be exchanged or refunded within 30(to 60) days of receiving. Allow us to further check on this and our CSR will reach out to you via email (within 24 hours during weekdays and 48 hours when weekends). Please check your inbox or spam mail.Thank you so much, stay safe & healthy!
OBM2007A
Size:
Select Color: Tortoise (C1)
Q&A
Question
Firmoo's reply
Question
Firmoo's reply
51-17-145 (small), you can also see the frame size details from the frame page itself or click on the frame size guide on top of the frame color selection, We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.com/help-p-1.shtml for reference. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy!
OBM2007A
Size:
Select Color: Tortoise (C1)
These are my second pair from Firmoo, and I love them! I got the S947's and thought I wouldn't find a pair I like more, but I think these are my favorite! Love the matte blue frame with the tortoise arms! Quality is excellent! They feel very sturdy. Prescription is perfect! Only downside is these frames are a bit loose and slide down my nose, and my pair came with a small scuff on one of the arms. Other than that, couldn't be happier!
Lily Cruz replyJul 9 , 2020
I continue to be impressed by this company! CS got back to me quickly and offered me a code for a free pair of frames, with shipping included! No need to return the defective frames, I can keep them or donate them. I'll be keeping mine as the scoff really doesn't affect my ability to see with them. I don't think I'll ever go anywhere else for frames! Thanks Firmoo!
This team is far to big for my face can I exchange them please ?
Firmoo's replyJul 1 , 2020
Dear Customer, Thanks for the feedback. We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could also check this link https://www.firmoo.com/help-p-1.shtml for frame size reference. Please don't worry, we offer a 30-day return&exchange (extended to 60 days) in which unsatisfied glasses can be exchanged or refunded within 30(to 60) days of receiving. Allow us to further check on this and our CSR will reach out to you via email (within 24 hours during weekdays and 48 hours when weekends). Please check your inbox or spam mail.Thank you so much, stay safe & healthy!
Q&A
Question
Firmoo's reply
Question
Firmoo's reply
51-17-145 (small), you can also see the frame size details from the frame page itself or click on the frame size guide on top of the frame color selection, We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could please check this link https://www.firmoo.com/help-p-1.shtml for reference. For any further questions or immediate assistance, you may also call our call center thru toll-free hotline at 1-855-487-6006 opens every day from 7 a.m.- 4 p.m. PDT. You can also contact us through our Live Chat Support Team: Start a live chat (Everyday, 4 a.m.-10 p.m. PDT.) or email us at service@firmoo.com. Please stay safe and healthy!
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These are my second pair from Firmoo, and I love them! I got the S947's and thought I wouldn't find a pair I like more, but I think these are my favorite! Love the matte blue frame with the tortoise arms! Quality is excellent! They feel very sturdy. Prescription is perfect! Only downside is these frames are a bit loose and slide down my nose, and my pair came with a small scuff on one of the arms. Other than that, couldn't be happier!
Lily Cruz replyJul 9 , 2020
I continue to be impressed by this company! CS got back to me quickly and offered me a code for a free pair of frames, with shipping included! No need to return the defective frames, I can keep them or donate them. I'll be keeping mine as the scoff really doesn't affect my ability to see with them. I don't think I'll ever go anywhere else for frames! Thanks Firmoo!