First disappointment "only 3 months warranty", second disappointment "it is coming from China, I thought I'm ordering from USA. Third disappointment "there is no cleaning cloth even".. I bought the case by paying $5 USD extra. If your product is good quality you should have a minimum of one year warranty on it. I am waiting for it to break... so I can order from a better site.. I saw so many of them with 2/3 year warranty before ordering from here. DISAPPOINTED.
Firmoo's replyNov 25 , 2020
Hi Syeda! We really appreciate you reaching out to us regarding this. We are very sorry to have not obtain your satisfaction with our 3 months warranty. We'd like to assure you though that if something happens beyond the 3 months period, we have some options we are offering to assist our clients. The glasses are coming from China but we assure that they are safe as we have a very intensive manufacturing process and the packages are made sure safe and clean before sent out. About the quality, our products are USFDA, CE and ISO certified. We also are adding the free microfiber pouch which can be used to clean the glasses at the same time. We will send you an email about your concerns as well in the next 24 hours, the email sometimes goes to the spam, junk or promotions folder. For any additional concerns, please don't hesitate to call us at 1-855-487-6006 we are currently open between 5:00AM - 8:00PM Pacific Time daily. You may also send us a chat and our Live Chat specialists are open 24/7 or email us at service@firmoo.com and you will get a response within 24 hours during weekdays and 24-48 hours on weekends. Thanks and have a good one Syeda!
S939
Flash SaleSize:
Select Color: Tortoise (C162-F)
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S939
Flash SaleSize:
Select Color: Tortoise (C162-F)
Best glasses I’ve owned! Love the fit, and the case they came in!
First disappointment "only 3 months warranty", second disappointment "it is coming from China, I thought I'm ordering from USA. Third disappointment "there is no cleaning cloth even".. I bought the case by paying $5 USD extra. If your product is good quality you should have a minimum of one year warranty on it. I am waiting for it to break... so I can order from a better site.. I saw so many of them with 2/3 year warranty before ordering from here. DISAPPOINTED.
Firmoo's replyNov 25 , 2020
Hi Syeda! We really appreciate you reaching out to us regarding this. We are very sorry to have not obtain your satisfaction with our 3 months warranty. We'd like to assure you though that if something happens beyond the 3 months period, we have some options we are offering to assist our clients. The glasses are coming from China but we assure that they are safe as we have a very intensive manufacturing process and the packages are made sure safe and clean before sent out. About the quality, our products are USFDA, CE and ISO certified. We also are adding the free microfiber pouch which can be used to clean the glasses at the same time. We will send you an email about your concerns as well in the next 24 hours, the email sometimes goes to the spam, junk or promotions folder. For any additional concerns, please don't hesitate to call us at 1-855-487-6006 we are currently open between 5:00AM - 8:00PM Pacific Time daily. You may also send us a chat and our Live Chat specialists are open 24/7 or email us at service@firmoo.com and you will get a response within 24 hours during weekdays and 24-48 hours on weekends. Thanks and have a good one Syeda!
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Best glasses I’ve owned! Love the fit, and the case they came in!