The frames was bigger than I thought and the ear peice has stretched and falls off my face.
Firmoo's replyJan 13 , 2021
Hi Jennifer, thanks for your feedback. We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could also check this link for frame size reference. Please don't worry, we offer an extended 60-day return&exchange in which unsatisfied glasses can be exchanged or refunded within 60 days of receiving. Please feel free to contact us if you need further assistance on this matter, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5am - 8pm PST. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
DBSN62345A
Size:
Select Color: Tortoise (C04)
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DBSN62345A
Size:
Select Color: Tortoise (C04)
I really liked the first frames I ordered from Firmoo about four years ago. The second order was not satisfactory as they were too big and they also broke within 9 months of ordering them. I was literally just putting them on, opened the sides, and one of the sides fell off. Quite frustrating. This is my third pair from Firmoo, and unfortunately my least favorite of the three. While I like how they look, my hair gets caught in them regularly. I've lost so much hair around my face because of it! I tried tightening them, but that didn't work. They are also too big and regularly, when I look down, they slide right off my face and go crashing to the floor. Unfortunately, I don't think I will be ordering from Firmoo again in the future. :(
Firmoo's replyJan 17 , 2021
Hi Amanda, we're very sorry to hear about your experience. This is due to the frame size, we understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could also check this link for frame size reference. Please don't worry, we offer an extended 60-day return&exchange in which unsatisfied glasses can be exchanged or refunded within 60 days of receiving. Allow us to further check on this and our CSR will reach out to you via email (within 24 hours during weekdays and 48 hours when weekends). Please check your inbox or spam mail. Please stay safe and healthy!
The frames was bigger than I thought and the ear peice has stretched and falls off my face.
Firmoo's replyJan 13 , 2021
Hi Jennifer, thanks for your feedback. We understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could also check this link for frame size reference. Please don't worry, we offer an extended 60-day return&exchange in which unsatisfied glasses can be exchanged or refunded within 60 days of receiving. Please feel free to contact us if you need further assistance on this matter, you may also call our toll-free hotline at 1-855-487-6006 opens every day from 5am - 8pm PST. You can also contact us through our Live Chat Support Team: Start a live chat (24/7) or email us at service@firmoo.com. Please stay safe and healthy!
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I really liked the first frames I ordered from Firmoo about four years ago. The second order was not satisfactory as they were too big and they also broke within 9 months of ordering them. I was literally just putting them on, opened the sides, and one of the sides fell off. Quite frustrating. This is my third pair from Firmoo, and unfortunately my least favorite of the three. While I like how they look, my hair gets caught in them regularly. I've lost so much hair around my face because of it! I tried tightening them, but that didn't work. They are also too big and regularly, when I look down, they slide right off my face and go crashing to the floor. Unfortunately, I don't think I will be ordering from Firmoo again in the future. :(
Firmoo's replyJan 17 , 2021
Hi Amanda, we're very sorry to hear about your experience. This is due to the frame size, we understand that choosing a perfect frame size online can be tough sometimes so we suggest that you could also check this link for frame size reference. Please don't worry, we offer an extended 60-day return&exchange in which unsatisfied glasses can be exchanged or refunded within 60 days of receiving. Allow us to further check on this and our CSR will reach out to you via email (within 24 hours during weekdays and 48 hours when weekends). Please check your inbox or spam mail. Please stay safe and healthy!